Laboratory Customer Support Specialist
2 weeks ago
Position Overview: Customer Care Representative
Prelude Corporation is seeking a committed Customer Care Representative to enhance our team. This role is pivotal in delivering outstanding customer support, aiding in the collection of missing information, and addressing client queries. Furthermore, responsibilities include the reception, verification, and prioritization of patient samples, alongside ensuring the efficient movement of samples within the laboratory and the distribution of patient results.
- Receiving and processing patient samples and deliveries.
- Delivering exceptional customer service by managing phone inquiries, welcoming visitors, and assisting clients and the sales team with their inquiries.
- Conducting data entry and sample accessioning.
- Monitoring sample status both internally and externally.
- Organizing and retrieving any missing patient information.
- Generating reports utilizing Excel.
- Upholding a tidy and organized workspace.
It is important to note that the responsibilities outlined above are essential functions of the role and do not represent an exhaustive list of duties.
Qualifications:
- Proficiency in Microsoft Office Suite.
- Strong typing and data entry capabilities.
- Meticulous attention to detail and accuracy.
- Ability to adapt to evolving situations and work in a fast-paced environment.
- Excellent communication skills and capacity to follow directives.
- A Bachelor's degree is preferred, along with some experience in a laboratory setting.
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