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Customer Support Specialist
2 months ago
Customer Support Specialist
At Saint Louis University, we prioritize the Human Experience. As a Customer Support Specialist, you will play a crucial role in delivering exceptional technical assistance while being part of a vibrant and award-winning workplace culture.
Key Responsibilities
In your daily activities, you will:
- Assist clients with inquiries regarding products and services, ensuring they receive optimal solutions through various communication channels, including voice, email, and chat.
- Engage in active listening to understand client needs and facilitate any necessary upgrades in services.
- Manage and maintain customer accounts and pertinent information.
- Address technical challenges with empathy and understanding.
- Actively participate in team events, training sessions, and ongoing professional development.
Qualifications
We are looking for candidates who possess:
- Excellent written communication skills, with a strong command of grammar and spelling.
- A collaborative spirit, working alongside your team to achieve collective success.
- Confidence in decision-making, with the ability to assess situations, explore solutions, and provide informed recommendations.
What We Offer
As part of our team, you can expect:
- Competitive compensation along with performance-based incentives.
- Opportunities for career advancement.
- Comprehensive health benefits, including family wellness programs.
- Support for educational growth through tuition reimbursement.
About Your Role
We will equip you with the knowledge and skills to become a subject matter expert in your area, ensuring you can deliver the highest level of service across various communication platforms. Your caring and supportive nature will be essential as you assist clients. Additionally, you will have the opportunity to build lasting relationships within the university community and advance your career in a welcoming and family-oriented environment.
About Saint Louis University
Our mission is to enhance customer satisfaction. Since our inception, we have been dedicated to creating engaging and profitable customer experiences through a blend of technology and human interaction. We pride ourselves on fostering a diverse and inclusive workforce that values the unique perspectives of our team members. We believe that diversity is our strength, enabling us to approach challenges from multiple angles and allowing each individual to contribute their unique value.
