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Client Support Specialist
2 months ago
We are seeking a dedicated and professional Customer Service Representative for our retail e-commerce grocery business. This role is essential in ensuring customer satisfaction and maintaining positive relationships with our clientele.
Key Responsibilities:
- Handle incoming communications via phone, email, and text with professionalism while managing various office tasks such as processing returns, issuing credits, and creating necessary documentation.
- Assess and identify customer needs to ensure a high level of satisfaction.
- Foster sustainable relationships with customer accounts through open and effective communication.
- Deliver accurate and comprehensive information by utilizing appropriate tools and methods.
- Address customer complaints, providing suitable solutions and alternatives within established timeframes, and follow up to confirm resolution.
- Maintain records of customer interactions, manage customer accounts, and organize documentation.
- Adhere to communication protocols, guidelines, and company policies.
- Proactively engage with customers to enhance their experience.
- Collaborate with team members to resolve order-related issues.
- Contribute innovative ideas and assist in the implementation of new office procedures as necessary.
Qualifications and Skills:
- Demonstrated experience in customer support or as a Client Service Representative.
- Strong skills in handling phone interactions and active listening.
- Willingness to undergo training on systems and operational practices.
- Customer-focused mindset with the ability to adapt to various personalities and situations.
- Exceptional communication and presentation abilities.
- Proficient in multitasking, prioritizing, and effective time management.
- Ability to perform well under pressure.
- Advanced proficiency in Excel and Word.