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Client Support Specialist

2 months ago


Laguna Hills, California, United States Origins World Foods Full time
Position Overview:
We are seeking a dedicated and professional Customer Service Representative for our retail e-commerce grocery business. This role is essential in ensuring customer satisfaction and maintaining positive relationships with our clientele.

Key Responsibilities:
  • Handle incoming communications via phone, email, and text with professionalism while managing various office tasks such as processing returns, issuing credits, and creating necessary documentation.
  • Assess and identify customer needs to ensure a high level of satisfaction.
  • Foster sustainable relationships with customer accounts through open and effective communication.
  • Deliver accurate and comprehensive information by utilizing appropriate tools and methods.
  • Address customer complaints, providing suitable solutions and alternatives within established timeframes, and follow up to confirm resolution.
  • Maintain records of customer interactions, manage customer accounts, and organize documentation.
  • Adhere to communication protocols, guidelines, and company policies.
  • Proactively engage with customers to enhance their experience.
  • Collaborate with team members to resolve order-related issues.
  • Contribute innovative ideas and assist in the implementation of new office procedures as necessary.

Qualifications and Skills:
  • Demonstrated experience in customer support or as a Client Service Representative.
  • Strong skills in handling phone interactions and active listening.
  • Willingness to undergo training on systems and operational practices.
  • Customer-focused mindset with the ability to adapt to various personalities and situations.
  • Exceptional communication and presentation abilities.
  • Proficient in multitasking, prioritizing, and effective time management.
  • Ability to perform well under pressure.
  • Advanced proficiency in Excel and Word.