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Customer Service Representative
2 months ago
Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Retail Service Specialist. As a key member of our branch network, you will be responsible for providing exceptional service to our members, exceeding sales and service quality goals, and contributing to a positive and productive work environment.
Key Responsibilities:
- Provide exceptional service to members, responding to their needs and resolving issues in a timely and professional manner.
- Meet or exceed sales and service quality goals, including cross-selling and upselling products and services.
- Work collaboratively with colleagues to achieve team goals and objectives.
- Participate in ongoing training and development to enhance skills and knowledge.
- Perform cashiering duties, including handling cash, credit card transactions, and processing payments.
- Assist with member requests, such as taking passport photos, planning road trips, and distributing maps and tour books.
- Work a variety of shifts, including weekends and overtime, as needed.
Requirements:
- High school diploma or equivalent required.
- Previous experience in retail sales, banking, or a similar customer service/sales environment preferred.
- Proven ability to exceed sales or service quality goals.
- Ability to work effectively in a team environment.
- Basic knowledge of Microsoft Office applications.
- Ability to travel locally when necessary.
Benefits:
- Competitive starting pay range: $18.20 - $24.27.
- Eligibility for incentive program based on achievement of organization, team, and personal performance goals.
- Health coverage for medical, dental, and vision.
- 401(k) saving plan with company match and pension.
- Tuition assistance.
- PTO for community volunteer programs.
- Wellness program.
- Employee discounts.
About Us:
The Automobile Club of Southern California is a leading provider of automotive, travel, and insurance services. We are committed to delivering exceptional service and value to our members, and we are seeking talented and motivated individuals to join our team.
