Patient Care Coordinator

2 weeks ago


Albany, New York, United States Albany Medical Center Full time

Department/Unit:
Medicine Nutrition

Work Shift:
Day (United States of America)

Position:
Case Manager

Program:
Eating Disorders Program

Location:
Albany, NY


The Case Manager serves as a vital link between patients and their families, ensuring a smooth transition through various services while providing timely and effective treatment interventions. This role is essential in advocating for patients and facilitating necessary follow-ups to enhance their care experience.


Key Responsibilities:

  • Conduct comprehensive assessments and screenings to identify challenges faced by clients, including issues related to health, employment, and social support.
  • Gather and evaluate critical information, such as medical and psychological factors, to understand the client's situation better.
  • Provide crisis intervention and support, prioritizing the safety of both the client and themselves, while adhering to legal responsibilities regarding domestic violence and abuse.
  • Utilize a systematic approach to analyze patient care needs and deliver appropriate interventions.
  • Perform telephone triage, coordinating care and maintaining thorough documentation.
  • Collaborate with healthcare professionals to develop educational resources for patients and their families.
  • Offer individualized counseling to clients and their support systems, empowering them to leverage their strengths and engage with community resources.
  • Address the emotional and psychological impacts of life-threatening illnesses, considering diverse backgrounds and adjusting interventions accordingly.
  • Educate patients and families, taking into account cultural, religious, and motivational factors in the development of teaching plans.
  • Work closely with various departments to ensure coordinated, multidisciplinary care for patients.
  • Facilitate case conferences as needed to provide comprehensive services to clients.
  • Screen clients for eligibility in entitlement programs and refer them to appropriate services.
  • Maintain accurate records of client and community resource information.


Qualifications:


To excel in this role, candidates must possess a Bachelor's degree in Psychology, Sociology, or Social Work, with a Master's degree preferred. A minimum of 1 to 3 years of documented experience in case management for medically compromised populations is required, along with familiarity with community resources and the ability to collaborate effectively within an interdisciplinary medical team.


Salary Range:
$65,000 - $107,343.00

Albany Medical Center is an equal opportunity employer.


Confidentiality:
This position may involve access to sensitive information, including HIPAA Protected Health Information. Workforce members are expected to adhere to strict confidentiality protocols, ensuring that access to information is limited to what is necessary for the performance of their duties.



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