Patient Care Coordinator
1 week ago
Position ID: 94440
Practice Supported: American Dental Partners
Category: Administrative Support
Location: Not Specified
Compensation: $23.71 per hour
Position Summary:
Customer Service Specialist
(Dental Receptionist) - On-Site, Full-Time Role
(Monday - Friday 8:30am-5pm) +Salary range $18-$21 based on experience + Benefits
American Dental Partners is a dynamic and rapidly growing organization seeking a
Customer Service Specialist
to become part of our dedicated team.
Why Join Us?
At American Dental Partners, we believe that exceptional patient care starts with a strong support team. As a
Customer Service Specialist,
you will work in an environment that fosters teamwork, continuous learning, and prioritizes patient satisfaction.
In this role, you will collaborate with a supportive team, ensuring that our patients receive the highest level of care.
Key Responsibilities
- Welcome and assist patients upon arrival, creating a positive first impression of our practice.
- Handle front office tasks, including managing phone calls, checking mail, and communicating with patients and insurance providers.
- Utilize dental software for scheduling and maintaining patient records.
- Coordinate and confirm appointments for multiple practitioners.
- Process patient insurance claims and follow up on outstanding claims, verifying benefits and explaining coverage.
- Record insurance and patient payments and manage accounts receivable.
- Discuss treatment plan costs and payment options with patients.
- Collaborate with providers and team members to implement best practices and optimize office efficiency.
- Comprehensive benefits package including health insurance, retirement savings plans, paid holidays, and PTO (paid time off).
- Extensive training and development opportunities to help you reach your full potential.
- Be part of a stable organization with over 20 years of industry experience, offering career growth and advancement.
- Access to on-demand Daily Pay.
American Dental Partners is committed to serving our communities with personalized care.
- Join a collaborative team that values communication and community engagement.
- Work in a modern practice equipped with the latest technology.
- Experience a welcoming and energetic team environment.
- Experience in a fast-paced, customer-focused environment.
- Strong communication and organizational skills.
- Familiarity with handling sensitive information and adherence to privacy regulations.
- 1+ years of experience in a dental or healthcare setting.
- 1+ years of experience with insurance billing and accounts receivable.
- Experience with dental software.
- Ability to perform essential duties satisfactorily with or without reasonable accommodation.
- Prolonged periods of sitting and working on a computer.
- Must be able to lift up to 15 pounds occasionally.
- Availability for periodic training sessions, either virtual or in-person.
As a leading Dental Support Organization, American Dental Partners is dedicated to providing exceptional service to our supported practices. Our mission is to empower dental professionals to deliver high-quality care while fostering rewarding careers for our team members.
We are committed to diversity and inclusion, ensuring equal opportunity for all employees and applicants.
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