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Patient Coordination Associate
2 months ago
Department/Unit:
Radiology Support Services
Work Shift:
Day (United States of America)
Salary:
$ Salary will commensurate with experience.
Key Responsibilities:
- Manage patient registration, update insurance details, schedule appointments, and perform additional tasks to facilitate patient scheduling.
- Engage with a diverse range of patients.
- Utilize electronic medical records to maintain accurate patient documentation through the registration process and scanning features.
- Understand state and governmental regulations to secure necessary consents for patients under state care; collaborate with facilities to obtain consents from patient representatives.
- Be well-versed in payer requirements for referrals and authorizations relevant to the assigned specialty.
- Coordinate follow-up appointments, referrals, and prior authorizations as necessary.
- Communicate professionally and promptly with all stakeholders, including healthcare providers, patients, clinical teams, and insurance representatives.
- Handle incoming calls and direct them to appropriate team members.
- Maintain a professional appearance by adhering to the established dress code.
Essential Duties and Responsibilities:
- Oversee the registration and scheduling processes for complex patient cases.
- Update the system with patient registration, scheduling, and insurance information.
- Prepare documentation for patient disability and absence from work/school.
- Discuss financial responsibilities and clarify regulatory forms, addressing any inquiries.
- Navigate multiple systems during patient interactions and phone inquiries to ensure accurate registration and support clinical workflows.
- Understand the strategic objectives of the practice and hospital.
- Support departmental policies, procedures, and initiatives within the scope of their role.
- Represent Albany Medical Center and uphold the values and principles of the department, practice, hospital, and center.
- Exemplify Albany Med CARES guiding principles.
- Act as an advocate for optimal patient experiences.
- Prioritize patient and employee safety as a fundamental concern.
- Foster a safe environment and promptly report any issues.
- Understand patient safety objectives.
Qualifications:
- High School Diploma/G.E.D. - required
- 2-3 years of office experience or one year of relevant experience in a medical setting - preferred
- Familiarity with electronic health records and Microsoft Office is advantageous.
- Exceptional customer service skills.
- Ability to manage multiple tasks in a high-volume patient environment.
- Capacity to learn and utilize available resources effectively.
- Strong time management abilities.
- Capability to analyze information and draw appropriate conclusions.
- Good judgment and problem-solving skills; escalate issues when necessary.
- Strong teamwork skills and a solid work ethic.
Physical Demands:
- Standing - Occasionally
- Walking - Occasionally
- Sitting - Constantly
- Lifting - Rarely
- Carrying - Rarely
- Pushing - Rarely
- Pulling - Rarely
- Climbing - Rarely
- Balancing - Rarely
- Stooping - Rarely
- Kneeling - Rarely
- Crouching - Rarely
- Crawling - Rarely
- Reaching - Rarely
- Handling - Occasionally
- Grasping - Occasionally
- Feeling - Rarely
- Talking - Constantly
- Hearing - Constantly
- Repetitive Motions - Frequently
- Eye/Hand/Foot Coordination - Frequently
Working Conditions:
- Extreme cold - Rarely
- Extreme heat - Rarely
- Humidity - Rarely
- Wet - Rarely
- Noise - Occasionally
- Hazards - Rarely
- Temperature Change - Rarely
- Atmospheric Conditions - Rarely
- Vibration - Rarely
Thank you for your interest in Albany Medical Center. Albany Medical Center is an equal opportunity employer.
This role may require access to sensitive information related to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes.
Workforce members are expected to ensure that:
Access to information is based on a "need to know" basis and is the minimum necessary to perform assigned duties effectively.
Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose.
Efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
