Patient Care Coordinator
2 weeks ago
For nearly two decades, TenderHeart Health Outcomes has been dedicated to enhancing the lives of individuals through superior incontinence care management. Our approach begins with actively engaging with each patient to understand their unique concerns. We then ask insightful questions to uncover their specific challenges, allowing us to create tailored solutions that address their individual needs.
Through our personalized coaching and regular patient interactions, we aim to reduce the risk of negative patient outcomes, enabling individuals to lead happier, more confident, and independent lives while achieving higher levels of patient satisfaction. Our value-based model not only benefits patients but also provides significant savings for managed care organizations (MCOs) while improving overall health outcomes.
Our VisionTenderHeart aspires to be the national frontrunner in innovative, value-driven incontinence services, reaching the widest possible audience of patients and healthcare partners. We believe that by serving more individuals efficiently and effectively, we contribute to a stronger healthcare system overall.
Our MissionTenderHeart is devoted to delivering outstanding incontinence management through services and products that enhance health outcomes and expand access to care, allowing more patients to enjoy happier, more confident, and independent lives.
Our Core Values- Integrity: We uphold honesty and trust in all our actions.
- Compassion: We listen, care, and respond to the needs of our patients.
- Innovation: We develop service enhancements that tackle healthcare challenges.
- Equality: We respect individuals, value diversity, and promote inclusivity.
- Communication: We prioritize transparency and helpfulness in every interaction.
- Engage with patients via phone to assess their monthly service requirements.
- Verify and update patient account information as necessary.
- Maintain accurate patient records and information systems.
- Address service-related complaints, directing unresolved issues to appropriate departments for further investigation.
- Conduct follow-up calls to ensure patient satisfaction as per company protocols.
- Participate in both traditional and online training programs.
- Adhere to company policies and procedures in all tasks.
- Collaborate effectively with colleagues across various departments.
All job functions are performed with a commitment to the Company’s Mission, Vision, and Goals.
Job TypeFull-time
CompensationStarting at $19.00 per hour
Benefits- 401(k) with matching
- Dental and Vision Insurance
- Disability and Life Insurance
- Flexible Spending Account
- Health Insurance
- Paid Time Off
- Referral Program
- 8-hour shifts
- Daytime hours, Monday to Friday
- Minimum of 1 year of experience in a medical office or healthcare setting is required.
- Experience in utilization review is preferred.
- Background as a CNA, Medical Assistant, or Medical Technician is advantageous.
- Customer service experience is preferred.
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