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Patient Service Coordinator

2 months ago

Albany, New York, United States Albany Medical Center Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Service Coordinator to join our team at Albany Medical Center. As a key member of our administrative staff, you will be responsible for providing exceptional patient care and support services.

Key Responsibilities
  • Registration and Scheduling: Register patients, update insurance information, schedule visits, and perform other duties as assigned to coordinate patient appointment scheduling.
  • Financial Obligations: Discuss financial obligations with patients, explain regulatory forms, and answer any questions they may have.
  • Electronic Health Record Management: Utilize our electronic health record system to maintain accurate patient records, scan documents, and support clinical workflow.
  • Communication and Customer Service: Interact with patients, providers, and insurance companies in a professional and timely manner, ensuring excellent customer service and communication.
  • Administrative Support: Provide administrative support to the clinical team, including scheduling follow-up appointments, referrals, and prior authorizations.
Requirements
  • Education: High School Diploma or GED required.
  • Experience: 2-3 years of office experience or 1 year of related experience in a medical practice preferred.
  • Skills: Excellent customer service skills, ability to multi-task, strong time management skills, and ability to learn and utilize resources.
Working at Albany Medical Center

Albany Medical Center is an equal opportunity employer. This role may require access to sensitive information, including HIPAA Protected Health Information. Workforce members are expected to ensure that access to information is based on a 'need to know' and is the minimum necessary to properly perform assigned duties.