Patient Access Representative
3 days ago
We are seeking a highly skilled Patient Access Representative to join our team at JPS Health Network. As a Patient Access Representative, you will play a critical role in ensuring the smooth and efficient flow of patients through our healthcare system.
Key Responsibilities:- Greets and directs patients and visitors in person and over the phone, utilizing AIDET principles to provide exceptional customer service.
- Accurately identifies patient and registers JPS patients, maintaining regulatory and functional knowledge of all information required to register patient types in database.
- Explains and secures consent for all registration forms, including general consent forms, MSPQ, notice of privacy practices, patient rights and responsibilities, and MyChart enrollment.
- Distributes patient-related materials and obtains patient or authorized representative's signature on all insurance waivers and other financial forms.
- Collects patient-owed cost-sharing amounts (copays, deductibles, coinsurance, full costs [non-covered/self-pay]) in accordance with Standard Operating Procedure.
- Acquires precertification status on all applicable services, such as in-office procedures, Inpatient/Outpatient Surgeries, Outpatient Radiology & Cardiology Tests, and/or Pharmacy Services.
- Utilizes insurance verification tools to accurately verify patients' insurance/financial information and maintains error rate in accordance with Standard Operating Procedure.
- Coordinates and schedules appointments, selects appropriate referral, provider, visit type, and location to expedite patient access to care, minimizes no-shows, and maximizes reimbursement.
- Maintains daily Epic work queue, quality assurance, and established productivity levels with minimal errors.
- Provides the highest quality of care to our patients by complying with JPS Health Network's attendance and punctuality procedure.
- High School Diploma, GED, or equivalent.
- 1+ year of experience using Microsoft Professional Office Suite, including Word, Excel, and Outlook.
- Preferred: 1+ year of experience in a Patient Access/Patient Accounting role.
- Required: Patient Access General Consent Orientation and Patient Financial Experience Training.
- Preferred: Certified Healthcare Access Associate (CHAA) or bilingual in Spanish, Vietnamese, Arabic, or other language.
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