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Patient Access Representative
2 months ago
We are a compassionate healthcare organization dedicated to enriching the lives of our cherished seniors. Our mission is to provide exceptional clinical and consumer experiences that improve the quality of life for the people, families, and neighborhoods we serve.
Job SummaryWe are seeking a highly skilled Patient Access Representative to join our team. As a Patient Access Representative, you will play a critical role in achieving our standard of excellence in patient engagement. You will be responsible for leveraging software applications, including Sharepoint and Elation, to navigate and switch comfortably between web applications and tools.
Key Responsibilities- Telephonic patient outreach to new and established patients
- Answer incoming appointment requests from patients
- Digital communication with patients
- Collect or update demographic and insurance information; verify insurance
- Schedule appointments
- Accurate and complete documentation in the appropriate system(s) in accordance with all policies and procedures
- Take ownership of all patient issues and partner with other departments as needed
- Maintain HIPAA compliance in all interactions at all times
- 1+ years' customer service or patient service experience
- 6+ months' experience front-line Contact Center, Healthcare preferred
- 6+ months' experience scheduling appointment via an Electronic Medical Record system preferred
- Fluent oral Spanish and English skills
- Strong reading and writing English skills
- Excellent interpersonal skills with a service attitude
- Proactive with the ability to take initiative and apply critical thinking
We are an empowered primary care, clinical operations, and support team creating health equity through an exceptional clinical and consumer experience. We tailor our primary care program to the culture, language, social, and overall well-being of the seniors we serve.
We believe that a rich tapestry of experiences, shared interests, and perspectives enhances the care we provide, making us a stronger, service-centered, and more compassionate healthcare family and Employer of Choice.