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Patient Access Coordinator
2 months ago
Suvida Healthcare is a compassionate advocate dedicated to enriching the lives of our cherished seniors. We're a multi-disciplinary primary care program built to address the physical, behavioral, social, and cultural needs of Medicare-eligible Hispanic seniors.
Our MissionWe celebrate diversity and inclusivity in a workplace that attracts, engages, values, rewards, and recognizes the unique needs and backgrounds of both our patients and our team. Our goal is to create a rich tapestry of experiences, shared interests, and perspectives that enhances the care we provide.
What We're Looking ForWe're seeking a Patient Access Representative to join our Operations Team. This role demands a high degree of attention to detail and the ability to engage with senior patients, their families, and caregivers in a positive manner, with empathy and patience.
Responsibilities- Telephonic patient outreach to new and established patients
- Answer incoming appointment requests from patients
- Digital communication with patients
- Collect or update demographic and insurance information; verify insurance
- Schedule appointments
- Accurate and complete documentation in the appropriate system(s) in accordance with all policies and procedures
- Take ownership of all patient issues and partner with other departments as needed when a particular need falls outside the Patient Access Representative scope
- Maintain HIPAA compliance in all interactions at all times
- Participate in mandatory training
- Remain up-to-date on process or organizational changes received via meetings, email, or other channels
- Proactively partner with leadership to identify improvement opportunities for protocols
- 1+ years' customer service or patient service experience
- 6+ months' experience front-line Contact Center, Healthcare preferred
- 6+ months' experience scheduling appointment via an Electronic Medical Record system preferred
- Fluent oral Spanish and English skills
- Strong reading and writing English skills
- Excellent interpersonal skills with a service attitude
- Proactive with the ability to take initiative and apply critical thinking
- Highly organized and detail-oriented
- Ability to de-escalate stressful situations with potentially difficult personalities
- Team player with strong personal accountability and sense of urgency
- Effective problem-solving skills
- Ability to work independently and maintain excellence in service
- Proficient with Microsoft Office Suite
- Prior experience with Elation EMR is preferred, but not required
Suvida Healthcare provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
