Patient Access Coordinator
3 days ago
Suvida Healthcare is a compassionate advocate dedicated to enriching the lives of our cherished seniors. Our multi-disciplinary primary care program addresses the physical, behavioral, social, and cultural needs of Medicare-eligible Hispanic seniors.
What We DoWe celebrate diversity and inclusivity in a workplace that attracts, engages, values, rewards, and recognizes the unique needs and backgrounds of both our patients and our team. Our primary care program is tailored to the culture, language, social, and overall well-being of the seniors we serve.
Our Culture & Core Beliefs- Earn Trust by being transparent and reliable in all interactions.
- Building Relationships through empathy and active listening.
- Creating Joy by making a positive impact on our patients' lives.
- Doing Right by upholding our values and principles.
- Improving Every Day through continuous learning and improvement.
- Moving Forward by embracing change and innovation.
The Patient Access Representative plays a critical role in achieving our standard of excellence in patient engagement. This role demands a high degree of attention to detail and the ability to engage with senior patients, their families, and caregivers in a positive manner.
Responsibilities- Telephonic patient outreach to new and established patients.
- Answer incoming appointment requests from patients.
- Digital communication with patients.
- Collect or update demographic and insurance information; verify insurance.
- Schedule appointments.
- Accurate and complete documentation in the appropriate system(s) in accordance with all policies and procedures.
- Take ownership of all patient issues and partner with other departments as needed.
- Maintain HIPAA compliance in all interactions.
- Participate in mandatory training.
- Remain up-to-date on process or organizational changes.
- Proactively partner with leadership to identify improvement opportunities.
- 1+ years' customer service or patient service experience.
- 6+ months' experience front-line Contact Center, Healthcare preferred.
- 6+ months' experience scheduling appointments via an Electronic Medical Record system preferred.
- Fluent oral Spanish and English skills.
- Strong reading and writing English skills.
- Excellent interpersonal skills with a service attitude.
- Proactive with the ability to take initiative and apply critical thinking.
- Highly organized and detail-oriented.
- Ability to de-escalate stressful situations.
- Team player with strong personal accountability and sense of urgency.
- Effective problem-solving skills.
- Ability to work independently and maintain excellence in service.
- Proficient with Microsoft Office Suite.
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