Patient Access Coordinator

6 hours ago

Fort Worth, Texas, United States Su Vida Services Inc Full time
About Suvida Healthcare

We are a compassionate healthcare organization dedicated to enriching the lives of our cherished seniors. Our multi-disciplinary primary care program addresses the physical, behavioral, social, and cultural needs of Medicare-eligible Hispanic seniors.

What We Do

We celebrate diversity and inclusivity in a workplace that attracts, engages, values, rewards, and recognizes the unique needs and backgrounds of both our patients and our team. Our goal is to create a rich tapestry of experiences, shared interests, and perspectives that enhances the care we provide.

Our Culture & Core Beliefs
  • Earn Trust by being transparent and reliable in all interactions.
  • Building Relationships through empathy and active listening.
  • Creating Joy by making a positive impact on the lives of our patients and team members.
  • Doing Right by upholding the highest standards of ethics and integrity.
  • Improving Every Day by embracing continuous learning and growth.
  • Moving Forward by being adaptable and resilient in the face of challenges.
Job Summary

The Patient Access Representative plays a critical role in achieving our standard of excellence in patient engagement. This role demands a high degree of attention to detail and the ability to engage with senior patients, their families, and caregivers in a positive manner, with empathy and patience.

Responsibilities
  • Telephonic patient outreach to new and established patients.
  • Answer incoming appointment requests from patients.
  • Digital communication with patients.
  • Collect or update demographic and insurance information; verify insurance.
  • Schedule appointments.
  • Accurate and complete documentation in the appropriate system(s) in accordance with all policies and procedures.
  • Take ownership of all patient issues and partner with other departments as needed.
  • Maintain HIPAA compliance in all interactions.
  • Participate in mandatory training.
  • Remain up-to-date on process or organizational changes.
  • Proactively partner with leadership to identify improvement opportunities.
Requirements
  • 1+ years' customer service or patient service experience.
  • 6+ months' experience front-line Contact Center, Healthcare preferred.
  • 6+ months' experience scheduling appointments via an Electronic Medical Record system preferred.
  • Fluent oral Spanish and English skills.
  • Strong reading and writing English skills.
  • Excellent interpersonal skills with a service attitude.
  • Proactive with the ability to take initiative and apply critical thinking.
  • Highly organized and detail-oriented.
  • Ability to de-escalate stressful situations.
  • Team player with strong personal accountability and sense of urgency.
  • Effective problem-solving skills.
  • Ability to work independently and maintain excellence in service.
  • Proficient with Microsoft Office Suite.

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