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Patient Access Representative
2 months ago
The Patient Access Representative is responsible for ensuring a seamless patient experience by accurately registering patients, verifying insurance information, and collecting patient owed costs. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.
Key Responsibilities:- Greets and directs patients and visitors, providing information and assistance as needed.
- Accurately registers patients, maintains regulatory knowledge, and ensures timely and accurate reporting and billing.
- Explains and secures consent for registration forms, distributes patient-related materials, and obtains signatures as required.
- Collects patient owed costs, reconciles cash drawers, and refers patients to Enrollment and Eligibility when necessary.
- Acquires precertification status for services, utilizes insurance verification tools, and maintains error rates in accordance with SOP.
- Coordinates and schedules appointments, selects referrals, and expedites patient access to care.
- Maintains daily Epic work queues, quality assurance, and productivity levels with minimal errors.
- Provides high-quality care to patients by complying with JPS Health Network's attendance and punctuality procedures.
- Attends mandatory educational sessions, assists with staff training, and demonstrates customer satisfaction through friendly and caring interactions.
- Certification in Non-Aggressive Crisis Management (Behavioral Health department).
- Patient Access General Consent Orientation and Patient Financial Experience Training (completed within 30 days of hire).
- Relevant experience (dependent on level: I, II, III, or IV).
- High School Diploma, GED, or equivalent.
- Certified Healthcare Access Associate (CHAA).
- Bilingual in Spanish, Vietnamese, Arabic, or other languages.