Equity and Mortgage Loan Coordinator

2 weeks ago


Cleveland, Ohio, United States Third Federal Savings and Loan Association Full time

About Third Federal Savings and Loan Association:
At Third Federal, recognized for five consecutive years as one of the "Best Companies to Work For" in America by Fortune magazine, we are dedicated to our mission of helping customers realize their dreams of home ownership and financial stability. We prioritize the well-being and professional growth of our associates, offering a supportive and customer-focused work environment, competitive compensation, a comprehensive benefits package, and opportunities for career advancement.

Position Overview:
The Loan Administrator / Customer Service Representative III will play a vital role in our Retail Branch, assisting clients with various banking transactions, whether on the platform, at the teller station, or via telephone. Key responsibilities include:

  • Facilitating the opening of deposit accounts (checking, savings, certificates of deposit, IRAs).
  • Processing applications for Equity Lines and loans.
  • Addressing and resolving customer inquiries and issues.

The ideal candidate will be adaptable, possessing strong interpersonal skills and thriving in a collaborative environment.

Qualifications:
To be considered for this role, candidates must meet the following criteria:

  • A minimum of 6 months of recent experience as a Retail Bank Teller.
  • At least 2 years of experience in a retail banking environment, focusing on new account openings, Equity loan applications, and customer issue resolution.
  • Experience with conventional first mortgages is advantageous.
  • Exceptional customer service skills, including professional communication and a friendly demeanor.
  • A high school diploma or equivalent is required.

Equal Opportunity Employment:
Third Federal is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, ethnicity, religion, sex, national origin, gender identification, sexual orientation, disability, protected veteran status, or any other classification protected by law.



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