Customer Service Specialist

2 weeks ago

Cleveland, Ohio, United States Third Federal Savings and Loan Association Full time

About Us:
At Third Federal Savings and Loan Association, we pride ourselves on being recognized as one of the best workplaces in America. Our commitment to providing an exceptional customer service experience is at the heart of everything we do. We offer a supportive work environment, competitive compensation, and a comprehensive benefits package designed to foster career development.

Position Overview:
We are seeking dedicated individuals to become part of our inbound Customer Care Servicing Call Center team. Ideal candidates will possess a passion for assisting others, a strong alignment with our core values, and the ability to thrive in a collaborative environment.

Key Responsibilities:
As a Customer Service Specialist, your duties will include:

  • Addressing a wide range of customer inquiries related to checking and savings accounts, certificates of deposit, debit card issues, online banking, and mortgage services.
  • Assisting customers in opening deposit accounts over the phone.
  • Effectively communicating and clarifying financial information to customers.
  • Working efficiently in a fast-paced environment while maintaining a team-oriented approach.

Qualifications:
To be successful in this role, candidates should meet the following requirements:

  • A minimum of one year of recent experience in a retail banking or financial call center setting.
  • Strong ability to identify customer needs and effectively engage with them.
  • Excellent communication and interpersonal skills.
  • Experience with account openings is advantageous.
  • Proficiency in multiple systems, including Microsoft Word and Excel.
  • Familiarity with online banking processes and troubleshooting is a plus.
  • Knowledge of equity lines of credit and mortgage terminology is beneficial.
  • Willingness to work at various locations as needed.
  • A high school diploma or equivalent is required.
  • Bi-lingual skills are an added advantage.

Equal Opportunity Employment:
Third Federal is an Equal Opportunity and Affirmative Action Employer. We encourage all qualified applicants to apply without regard to race, color, religion, ethnicity, sex, national origin, gender identification, sexual orientation, disability, protected veteran status, or any other classification protected under law.

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