Mortgage Loan Consultant Trainee

1 week ago


Cleveland, Ohio, United States CrossCountry Mortgage Full time

About CrossCountry Mortgage:
CrossCountry Mortgage (CCM) stands as the leading distributed retail mortgage lender in the United States, boasting a workforce of over 7,000 professionals across more than 700 branches. Our organization has consistently been recognized on the Inc. 5000 list for being one of America's fastest-growing private enterprises, and we take pride in our outstanding workplace culture.

A Supportive Work Environment:
At CCM, we have cultivated a remarkable culture that promotes employee engagement and satisfaction, directly contributing to our overall success. Our entrepreneurial ethos encourages every team member to express their individuality, fostering a collaborative atmosphere. Employees benefit from comprehensive support across all departments and transparency from leadership.

Compensation and Benefits:
We offer a competitive salary structure along with an extensive benefits package, which includes medical, dental, and vision coverage, as well as a 401K plan. Additional offerings include company-sponsored short-term disability, an employee assistance program, and wellness initiatives.

Position Overview:
We are in search of motivated sales professionals eager to embark on a journey to become Licensed Loan Officers. Our extensive PAID training program equips candidates with the necessary tools and resources to excel in this role, with earning potential exceeding $100,000. Our commitment is to ensure that every customer enjoys a remarkable experience with our services.

During the training phase, candidates will have the opportunity to work part-time, committing to a minimum of 15 hours weekly. Following the training, full-time hours will be expected at 40 hours per week.

Incentives:

  • First-year earning potential of up to $100,000
  • Comprehensive paid training
  • Relaxed work environment
  • Opportunities for career advancement within the initial month
  • Sales incentives, contests, and raffles
  • Casual workplace atmosphere, including catered lunches and company-sponsored events
Key Responsibilities:
  • Manage UNLIMITED inbound leads.
  • Engage in training and study to obtain a loan officer license.
  • Collaborate closely with clients, customer service representatives, loan officers, underwriters, and processors.
  • Process applications, conduct credit checks, and familiarize oneself with CrossCountry Mortgage's internal loan origination system (Encompass).
  • Develop strategies for client retention and follow-up.
  • Act as a brand ambassador for CrossCountry Mortgage, promoting our services as a preferred lender.
  • Learn and utilize various internal systems at CrossCountry Mortgage.
Qualifications and Skills:
  • Preferred experience in a call center environment.
  • Experience in lead generation.
  • Proficient in Microsoft Word and Outlook.
  • Basic understanding of lead management.
  • Exceptional communication abilities.
  • Capability to handle multiple tasks effectively.
This job description aims to provide essential information regarding the role's scope and the general nature of work performed by individuals in this position. It is not intended to be an exhaustive list of qualifications, skills, duties, responsibilities, or working conditions associated with the role.

CrossCountry Mortgage, LLC offers a career path rather than just a job. We are committed to providing a comprehensive benefits package for our employees.

Equal Opportunity Employer:
CrossCountry Mortgage supports equal employment opportunities for all qualified individuals, regardless of various protected characteristics. We value diversity and inclusion as integral parts of our culture and reputation.

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