Equity and Mortgage Loan Specialist

2 weeks ago


Cleveland, Ohio, United States Third Federal Savings and Loan Association Full time

About Third Federal Savings and Loan Association:
At Third Federal, recognized multiple times as one of the premier workplaces in America, we are dedicated to our mission of assisting customers in realizing their aspirations of home ownership and financial stability. We value our associates and prioritize their professional growth, health, and well-being.

Position Overview:
The Loan Administrator / Customer Service Representative III will operate within a collaborative team environment at a Retail Branch. This role involves engaging with customers for various banking transactions, whether on the platform, at the teller area, or via telephone. Key responsibilities include:

  • Facilitating the opening of deposit accounts such as checking, savings, and certificates of deposit.
  • Processing applications for Equity Lines and loans while addressing customer inquiries on the platform.
  • Ensuring a seamless customer experience across all branch areas.

Qualifications:
To be successful in this role, candidates should possess:

  • A minimum of 6 months recent experience as a Retail Bank Teller.
  • At least 2 years of experience in a retail banking environment, focusing on new account openings and Equity loan applications.
  • Experience with conventional first mortgages is advantageous.
  • Exceptional customer service abilities, including professional communication and a friendly demeanor.
  • A high school diploma or equivalent.

Equal Opportunity Employment:
Third Federal is committed to fostering a diverse and inclusive workplace. We welcome applications from all qualified individuals without regard to race, color, ethnicity, religion, sex, national origin, gender identification, sexual orientation, disability, or veteran status.



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