Case Manager

1 week ago


Milwaukee, Wisconsin, United States Wisconsin Community Services Full time
Job Summary

This position provides supportive interaction and monitoring of homeless individuals with substance abuse and mental illness, residing in the WCS Thurgood Marshall Apartments.

Key Responsibilities
  1. Monitor resident and guest activity to ensure safety in the Thurgood Marshall Apartments.
  2. Make hourly rounds to monitor the environment of the Thurgood Marshall Apartments.
  3. Act as a role model for residents and guests.
  4. Interact with residents and conduct wellness checks.
  5. Document all resident contacts and incidents in hard and electronic files.
  6. Using de-escalation techniques, intervene as necessary to prevent harmful situations or behaviors from escalating.
  7. Collaborate with coworkers to provide ADL assistance to residents.
  8. Collaborate with coworkers to facilitate daily activities and groups for residents.
  9. Record and relay resident inquiries to the Program Director.
  10. Utilize Motivational Interviewing, Trauma-Informed Care, Strengths-Based Recovery, and Harm Reduction as primary skills to enhance resident participation and success.
  11. Respond to general inquiries and greet guests.
  12. Assist with onsite meals and related documentation.
  13. Assist with medication reminders.
  14. Responsible for general housekeeping in the common areas.
  15. Communicate all resident and facilities incidents to the Program Director.
  16. Notify the On-Call Supervisor of any emergencies and contact as needed.
Additional Responsibilities
  1. Participate in staffings and team meetings.
  2. Perform other job-related duties as necessary to carry out the responsibilities of the position.


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