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Senior Case Manager
2 months ago
Position Overview: The role involves providing comprehensive service coordination, treatment planning, advocacy, and monitoring for individuals in the Milwaukee, Waukesha, Racine, and Kenosha counties participating in various rehabilitation programs.
Key Responsibilities:
- Facilitate and oversee community treatment plans for individuals engaged in rehabilitation programs.
- Establish and nurture a supportive therapeutic relationship with each participant.
- Implement evidence-based methodologies, including Motivational Interviewing (MI), Trauma-Informed Care (TIC), and Person-Centered Planning.
- Utilize MI techniques to enhance participant engagement and success.
- Continuously assess treatment needs and compliance, providing case management, crisis intervention, and coordination of multidisciplinary meetings as per program standards.
- Prepare and submit necessary legal documents for program participants as required.
- Organize team meetings with relevant stakeholders to ensure cohesive treatment strategies.
- Maintain safety protocols and assess potential risks while working in the community.
- Assist participants with daily living activities, including housing, financial management, and educational pursuits.
- Encourage the development of a natural support network for each participant.
- Document participant progress and maintain accurate service records within required timelines.
- Adhere to quality standards and protocols for documentation and communication.
- Maximize participant contributions towards service costs by exploring insurance and assistance options.
- Maintain open communication with treatment providers and other relevant agencies.
- Conduct regular home visits and provide transportation for participants as needed.
- Engage in ongoing professional development to enhance MI skills.
- Participate in training sessions and complete required assessments.
- Foster positive relationships with stakeholders and funding sources.
Additional Responsibilities:
- Collect necessary medical records and participant information promptly.
- Provide crisis line coverage as part of a rotational schedule.
- Represent the organization in court proceedings as necessary.
- Attend relevant training sessions and meetings.
- Participate in the orientation of new staff members.
- Fulfill other job-related duties as required.
Qualifications:
- Bachelor's Degree in a relevant human services field.
- Experience in case management and service coordination.
- Background in supporting individuals with mental health or substance use challenges.
- Valid driver's license and access to a reliable vehicle.
- Ability to pass background checks.
Skills and Attributes:
- Knowledge of mental health and substance use services.
- Understanding of the legal system and forensic psychiatric matters.
- Strong risk management capabilities.
- Resourcefulness and adaptability to participant needs.
- Familiarity with entitlements and benefits.
- Excellent communication and interpersonal skills.
- Strong organizational and time management abilities.
- Proficient in computer usage.
- Commitment to social justice principles.
Work Environment:
This position requires a blend of office and fieldwork across a multi-county area, primarily engaging with individuals in community settings. Flexibility in working hours may be necessary to accommodate participant needs, including potential weekend and holiday coverage.
