Senior Case Management Supervisor

2 weeks ago

Milwaukee, Wisconsin, United States St. Charles Full time
GENERAL SUMMARY:

The Lead Case Manager provides essential oversight and direction to Program Case Managers concerning the daily operations and systems integral to the Level 2 In Home Monitoring program. This role also entails delivering personalized case management services to a select group of youth and families involved in the pre-disposition and/or post-dispositional court processes within Milwaukee County's Division of Youth and Family Services.


KEY RESPONSIBILITIES:
  • Conduct training and coaching for new Case Managers on the policies and procedures of the Level 2 In Home Monitoring program.
  • Assist the Program Manager in preparing necessary reports, data collection tools, and the intake and assignment of cases.
  • Implement flexible, non-routine tracking to ensure youth comply fully with court orders and curfews.
  • Demonstrate a commitment to working with any youth and family referred for the duration of their involvement in the program, emphasizing their strengths, culture, and community.
  • Support the family decision-making process to empower youth and families to prevent further legal violations or continued involvement in the Juvenile Justice System.
  • Ensure all documentation is prepared according to the program's designated timelines.
  • Present reports to contracting entities, including court officials.
  • Engage professionally with school staff to monitor daily attendance, address behavioral issues, and enhance the performance of each youth to improve their functioning and behavior.
  • Coordinate and fulfill assigned tracking and coverage per program expectations, ensuring mandatory counseling hours and recreational activities are provided to each youth on the caseload.
  • Facilitate, counsel, and supervise youth and family group sessions effectively.
  • Provide Global Positioning System (GPS) monitoring of youth in accordance with program expectations.
  • Be cross-trained in all Community Monitor functions.
  • Adhere to St. Charles Youth & Family Services Policies and Procedures.
  • Comply with all Level II Case Manager Functions.
  • Perform other duties as assigned.

MINIMUM QUALIFICATIONS:
  • Bachelor's degree in Human Services, Social Work, Criminal Justice, or a related field.
  • Two years of experience with programs serving delinquent or at-risk youth populations.
  • One year of experience with the targeted population (Level 2 program preferred).
  • Valid driver's license and liability insurance.
  • Ability to utilize vehicles for work-related duties in accordance with agency insurance liability standards.
  • Demonstrated cultural competence by responding respectfully and effectively to individuals from diverse backgrounds.
  • Knowledge of adolescent and family issues and dynamics.
  • Appreciation for cultural and socioeconomic dynamics.
  • Understanding of human growth and development theories.
  • Proficiency in accurate record-keeping and documentation.
  • Competence in performing computer tasks using MS Windows applications and agency database systems.

WORKING CONDITIONS:
  • Indoor and outdoor requirements, including client homes and community settings.
  • Potential for physical intervention with clients as necessary.
  • Ability to lift a maximum of 50 lbs.
  • Local travel may be required to fulfill essential functions of the position.

This summary is intended to outline the essential functions and requirements for this position and is not an exhaustive list of all duties and responsibilities that may be assigned.

St. Charles Youth & Family Services, Inc. is an Affirmative Action/Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

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