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Senior Case Manager

2 months ago


Milwaukee, Wisconsin, United States Wisconsin Community Services Full time

Position Overview: The role involves delivering continuous service coordination, treatment strategy formulation, advocacy, and oversight for residents participating in various programs aimed at successful re-entry and mental health restoration.

Key Responsibilities:

  • Facilitate, strategize, and ensure effective follow-up with community treatment services for individuals engaged in re-entry and competency restoration programs.
  • Establish and nurture a supportive therapeutic rapport with each participant.
  • Integrate evidence-based methodologies into service delivery, including but not limited to Motivational Interviewing (MI), Trauma-Informed Care (TIC), and Person-Centered Planning.
  • Employ MI techniques to enhance participant engagement and success.
  • Assess ongoing treatment requirements and adherence for all program participants, providing comprehensive case management, treatment planning, and crisis intervention as per established protocols.
  • Responsible for drafting and submitting necessary legal documents for participants as mandated.
  • Coordinate multidisciplinary team meetings with relevant stakeholders.
  • Maintain safety protocols and continuously evaluate potential risks while working in community settings.
  • Facilitate access to community support services and assist participants with daily living activities, including housing, financial management, and vocational pursuits.
  • Encourage the development of a natural support network for each participant, involving family, friends, and community resources.
  • Create and manage participant service documentation, ensuring compliance with program timelines and quality standards.
  • Maximize participant financial contributions and third-party payments by leveraging available benefits and community resources.
  • Maintain ongoing communication with treatment providers and relevant agencies, ensuring timely responses to inquiries.
  • Conduct regular home visits and provide transportation for participants as needed.
  • Engage in continuous professional development through training and coaching in MI techniques.
  • Participate in required assessments and training sessions as stipulated by program guidelines.
  • Build and maintain positive relationships with stakeholders and funding organizations.

Additional Responsibilities:

  • Timely collection of essential medical records and participant information.
  • Participate in crisis line coverage as needed.
  • Attend court hearings as required.
  • Engage in training sessions and team meetings.
  • Participate in staff orientation and training.
  • Other related duties as necessary to fulfill job responsibilities.

Qualifications:

  • Bachelor's Degree in a relevant human services field.
  • Experience in case management and service coordination.
  • Experience working with individuals facing mental health challenges or substance use disorders.
  • Valid driver's license and access to a reliable vehicle.
  • Ability to pass background checks as required.

Work Environment:

The position involves a mix of office work and field engagement across multiple counties, requiring travel to various facilities and community locations. Staff members are expected to transport participants as necessary.

Physical Requirements:

The role necessitates frequent driving and the ability to lift and carry items as needed to assist participants.