Dental Office Coordinator

2 days ago

Lake Forest, California, United States Dental Wellness of Lake Forest Full time
Job Description

We are seeking a highly skilled and organized Dental Office Coordinator to join our team at Dental Wellness of Lake Forest. As a key member of our front office team, you will be responsible for maintaining the appearance and order of the office, managing financial duties, and providing exceptional patient service.

Key Responsibilities:

  • Greet and welcome patients, ensuring a positive and professional experience.
  • Maintain a neat and organized front office, including the reception area and treatment rooms.
  • Prepare and mail thank-you notes to patients and referring practitioners.
  • Ensure all compliance postings are current and easily accessible for patients.
  • Manage recall system, on-call patient list, and patient appointments.
  • Collect payments from patients at the time of treatment.
  • Monitor patient referrals to other practitioners and ensure accurate and complete patient records.
  • Submit information for preauthorization of benefits for proposed treatment.
  • Follow up with insurance claims and delinquent accounts.
  • Maintain and monitor contracts with managed care organizations.
  • Provide patient education materials and maintain an appropriate office environment.

Requirements:

  • Knowledgeable in Dentrix (PMS) computer system and Microsoft.
  • Strong treatment planning and presentation skills.
  • Outstanding written and verbal communication skills.
  • Excellent organizational skills and ability to multitask.
  • Basic accounting understanding in regard to interpreting the practice's aging reports.
  • Ability to develop and maintain strong relationships with patients and demonstrate a friendly attitude, even while under pressure or when patients are upset.

Preferred Requirements:

  • Fluent in Spanish.
  • Dental experience preferred.

Job Summary:

The Dental Assistant Lead will work on behalf of the patient and the dentist, helping to assure a high level of professional excellence in oral health care delivery. Provide oversight, leadership, and mentorship to fellow dental assistants. As a partner to the dentist and an organizer of the department, the Lead RDA supports dental care delivery by assisting in the performance of dental procedures and carrying out the day-to-day operations of the back office.

Key Responsibilities:

  • Sterilize and disinfect instruments and equipment.
  • Prepare treatment rooms, instruments, and tray setups for dental procedures.
  • Greet and prepare patients for treatment.
  • Conduct patient health screening.
  • Perform diagnostic quality dental radiographic procedures.
  • Assist the dentist during examinations and treatment procedures.
  • Record medical and dental histories and vital signs of patient.
  • Ensure that patient records are accurate and complete, and that patient confidentiality is strictly maintained.

Requirements:

  • Current basic life support (CPR) certification.
  • Radiation Safety Certificate (X-ray license).
  • Two years of experience in a clinical setting.
  • Proof of course completion in the California Dental Practice Act (CDPA) and Infection Control for Dental Assistants (8-hour) within 12 months of employment.
  • Good communication skills.
  • Ability to perform detailed work according to established formats and protocols.

Preferred Requirements:

  • Five years of experience in a clinical setting.
  • Working knowledge of Dentrix, dental software.
  • Fluent in Spanish.

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