Point-of-Sale Specialist
1 week ago
Heirloom Restaurant Group is a dynamic organization specializing in the management of a diverse portfolio of restaurant brands. Our mission is to cultivate enriching experiences through the art of dining, emphasizing the importance of community and connection.
We believe that sharing meals can lead to transformative moments, and we strive to facilitate these experiences consistently. Our commitment to our local community drives us to foster partnerships that are beneficial for all involved. We focus on allowing the natural beauty of our ingredients to shine, creating inviting environments that encourage meaningful interactions.
Key Responsibilities:
Customer Engagement:
- Welcome patrons with a warm and inviting demeanor.
- Deliver outstanding service by addressing inquiries, providing assistance, and accurately processing orders.
- Manage customer orders with precision, ensuring correct item selection and pricing.
- Efficiently input orders into the point-of-sale (POS) system.
- Resolve customer issues related to orders and payments with professionalism.
- Work collaboratively with management to tackle more complex challenges.
- Accurately handle cash, credit, and other payment methods.
- Process transactions following established protocols and provide change as needed.
- Adhere to cash handling procedures to minimize discrepancies.
- Implement security measures to protect against theft or fraud.
- Complete end-of-shift duties, including cash register reconciliation and report preparation.
- Secure cash and accurately close the POS system.
- Possess a thorough understanding of menu offerings, including ingredients and pricing.
- Assist customers with menu-related questions and provide recommendations.
- Encourage additional purchases or promotions to enhance the dining experience.
- Maintain a clean and organized cashier area.
- Ensure promotional materials and menus are neatly arranged.
- Communicate clearly with kitchen and service staff to ensure timely order fulfillment.
- Convey special requests or modifications from customers to the kitchen team.
- Prior experience in cashier or customer service roles is preferred.
- Strong numerical skills for accurate transaction processing.
- Excellent communication and interpersonal abilities.
- Familiarity with POS systems and basic computer proficiency.
- Ability to thrive in a fast-paced environment with keen attention to detail.
- Willingness to work evenings, weekends, and holidays.
- Understanding of food safety and hygiene standards.
- Complimentary meals.
- Paid time off for full-time employees.
- Insurance reimbursement plans for full-time employees.
Compensation:
$15 - $18 per hour
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