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Client Support Specialist

2 months ago

American Fork, Utah, United States ROI Solutions Full time

Customer Service Representative - ROI Solutions

Department: ROI Solutions

Location: Remote

We are seeking dedicated individuals to fill our Customer Service Representative positions. These roles are available for remote work, allowing flexibility for candidates across various states.

What We Provide:

  • Comprehensive Health, Dental, and Vision benefits
  • Daily payment options
  • Flexible work schedules
  • Work-from-home opportunities on select accounts
  • A vibrant workplace with a casual dress code for comfort and self-expression

As a member of the ROI Solutions team, you will have the chance to enhance your skills and advance your career across multiple departments.

This position requires individuals who can effectively communicate through phone, chat, and email, ensuring that every customer feels prioritized and valued.

Hourly compensation is based on experience, ranging from $11.00 to $13.00.

Key Responsibilities and Qualifications:

  • A genuine passion for assisting customers
  • Achieving personal and team goals
  • Punctuality and teamwork
  • Commitment to thoroughly addressing customer inquiries
  • Proficiency in navigating various software platforms
  • Willingness to exceed expectations
  • Attention to detail
  • Prior experience in customer service or sales is preferred
  • Basic computer skills, including Microsoft Office and email

Company Culture:

At ROI Solutions, our culture is fundamental to our operations and interactions. It is not merely about perks; it serves to foster an environment where we can fulfill our mission of supporting business success.

Our collective philosophies and values shape our identity as a company and guide every decision we make.

Core Values:

  • We support each other's success.
  • We listen, care, and serve.
  • We uphold our commitments.
  • We communicate openly and honestly.
  • We approach challenges with a positive mindset.
  • We adapt and embrace change, valuing creativity and innovation.
  • We deliver exceptional customer service.
  • We prioritize teamwork over individual egos.
  • We strive for continuous improvement.
  • We focus on results and integrity.