Estimator in Training Specialist
3 days ago
We are seeking a highly skilled and detail-oriented Estimator in Training Specialist to join our team at The Boyd Group. As an Estimator in Training Specialist, you will play a critical role in ensuring that our customers receive accurate and thorough estimates for vehicle repairs.
Key Responsibilities- Estimate Preparation: Work closely with our experienced estimators to learn how to effectively diagnose and prepare estimates for repair in an accurate, thorough, and profitable manner according to insurance partner and company guidelines.
- Customer Communication: Communicate the value that The Boyd Group provides to our customers, resulting in a high closed sales ratio.
- Damage Assessment: Ensure consistent execution of our WOW (Wow Operating Way) plan, greet customers at repair drop off, build rapport, and map damage with customers.
- Estimate Finalization: Finalize estimates using proper Repair Planning Templates, work with repair teams to ensure notations on windshields are correct and complete, and put together final parts lists.
- Customer Updates: Update customers regularly, participate in and contribute to regularly scheduled production meetings, and follow up with technicians after vehicle teardown and make adjustments to estimates if needed.
- Education and/or Experience: High school diploma/GED required, prior customer service experience, and must currently possess or successfully complete 16 I-CAR units within the first 12 months of employment.
- Skills and Abilities: Excellent communication skills, computer literate, knowledge of Microsoft products preferred, good decision-making ability, and sound judgment.
- Competitive Pay Plans
- Medical, Prescription Drug, Dental & Vision Insurance
- 401(k) Retirement Plan with company match
- Employer Paid Short-Term Disability & Life Insurance
- Paid Vacation & Holidays
- Continuing Education Opportunities
The Boyd Group is a leading provider of collision repair services in North America. We are committed to delivering exceptional customer service and providing a safe and inclusive work environment for our employees. If you are a motivated and detail-oriented individual who is passionate about delivering excellent customer service, we encourage you to apply for this exciting opportunity.
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