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Client Support Specialist

2 months ago

Brooklyn, New York, United States Adecco Full time
Position Overview

We are currently seeking a dedicated Client Support Specialist to enhance our customer service operations.

As a Client Support Specialist, your primary responsibility will be to uphold our commitment to exceptional service. You will engage with clients, partners, and delivery personnel to ensure we fulfill our obligations and exceed client expectations throughout their journey.


Key Responsibilities:
  • Assist clients and partners through phone and email communications.
  • Address client concerns with professionalism and composure.
  • Identify, evaluate, and resolve issues effectively.
  • Track the status of delivery routes.
  • Verify haul-away documentation and ensure accuracy.
  • Manage modifications or cancellations of delivery requests.

Essential Qualifications:
  • Proficiency in Microsoft Office Suite, including MS Project, Word, Excel, and PowerPoint.
  • High school diploma or equivalent required.
  • Minimum of one year of relevant experience, ideally in a call center setting.
  • Strong customer service abilities with a focus on problem resolution.
  • Excellent multitasking and organizational skills.
  • Ability to perform well under pressure while delivering outstanding solutions.

In this role, you will be part of a dynamic team driven by innovation and a commitment to client satisfaction.

Adecco offers a pathway for career advancement, regardless of your background, with limitless opportunities for growth.


Work Schedule:
Monday to Friday, 7:00 AM - 4:00 PM

Compensation:
$17.00 to $19.00 per hour, based on experience.

Our benefits package includes medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an Employee Assistance Program, commuter benefits, and a 401K plan. We provide our employees with the flexibility to select coverage that aligns with their individual needs.

Additionally, employees may qualify for paid leave, including Paid Sick Leave and other forms of paid leave as mandated by applicable laws, as well as holiday pay where relevant.

Adecco is an Equal Opportunity Employer, welcoming applications from veterans and individuals with disabilities.

For more information regarding our privacy practices, please refer to our Candidate Privacy Information Statement.

We will consider qualified candidates with arrest and conviction records in accordance with federal contractor requirements and security clearance standards.