Customer Service Support Specialist
2 weeks ago
Position: Customer Service Support Specialist
Location: United States
Employment Type: Full-time
Company Overview:
Forkliftaction Media Pty is a leading provider of material handling solutions, specializing in high-quality lift trucks and equipment. We pride ourselves on our commitment to excellence and customer satisfaction, having received numerous accolades for our service and product offerings.
As a Customer Service Support Specialist, you will collaborate with various departments including operations, sales, service, parts, and aftermarket services to ensure seamless communication and support for our clients.
Key Responsibilities:
- Manage and log service inquiries, dispatching technicians as needed.
- Process daily timecards and assist in payroll preparation.
- Oversee time tracking for technicians, ensuring compliance with company policies.
- Open, manage, and close work orders efficiently.
- Monitor preventive maintenance (PM) tasks to achieve a 100% completion rate.
- Track and process fleet and warranty service claims.
- Prepare detailed service quotes for clients and monitor their completion rates.
- Assist in managing work in progress (WIP) reports to maintain efficiency.
- Review technician documentation and timecards regularly.
- Ensure timely dispatch of technicians to keep WIP reports within acceptable limits.
- Maintain accurate billing and profitability for the service department.
- Perform additional administrative duties as assigned.
Qualifications:
- Ability to work independently and as part of a team.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint); familiarity with Adobe Acrobat is a plus.
- Detail-oriented with strong analytical skills.
- Excellent verbal and written communication abilities.
- Strong organizational skills and the ability to manage multiple tasks.
- Understanding of basic accounting principles is advantageous.
- Ability to handle high-pressure situations and interruptions effectively.
- Consistent and reliable attendance is expected.
- Professional appearance and demeanor.
Working Conditions:
This is an hourly position requiring a commitment of forty hours per week, with potential overtime as necessary.
Benefits:
- Comprehensive medical, dental, and vision insurance.
- 401(K) retirement plan with employer matching.
- Flexible spending accounts for healthcare expenses.
- Life and supplemental life insurance options.
- Short and long-term disability coverage.
- Paid holidays, vacation, personal, and sick leave.
- Opportunities for community service through paid volunteer time.
- Employee Assistance Program.
- Financial support for adoption processes.
- Travel assistance and designated corporate charities.
Forkliftaction Media Pty is an Equal Opportunity Employer.
-
Customer Support Specialist
17 hours ago
Marquand, Missouri, United States Inktel Direct Corporation Full timeJob Title: Delta Faucet Customer Support Specialist WFHJob Summary:We are seeking a highly skilled and customer-focused Delta Faucet Customer Support Specialist to join our team. As a key member of our customer support team, you will play a crucial role in providing exceptional support to our customers through inbound phone calls, emails, text, or...
-
Customer Support Specialist
4 days ago
Marquand, Missouri, United States Inktel Direct Corporation Full timeJob Title: Delta Faucet Customer Support Specialist WFHJob Summary:We are seeking a highly skilled and customer-focused Delta Faucet Customer Support Specialist to join our team. As a key member of our customer support team, you will play a crucial role in providing exceptional service to our customers through inbound phone calls, emails, text, or...
-
Customer Support Specialist
3 weeks ago
Marquand, Missouri, United States Meduit Full timeThe Customer Support Specialist acts as a vital link between our clientele and the operational team. This role is dedicated to delivering outstanding service both internally and externally to address and resolve client concerns. Additionally, the specialist will provide essential administrative assistance and processing support for the operational team. Core...
-
Retail Customer Support Specialist
3 weeks ago
Marquand, Missouri, United States David's Bridal Full timeRetail Customer Support SpecialistJoin our team as we seek enthusiastic individuals for the role of Seasonal Retail Customer Support Specialist.Position OverviewThe Retail Customer Support Specialist is essential in providing exceptional service to our clientele. This role involves engaging with customers in a friendly and professional manner, ensuring that...
-
Customer Support Specialist 3
3 weeks ago
Marquand, Missouri, United States Pilot Freight Service Full timeCustomer Service 3Job Category: Stations-Central Requisition Number: CUSTO03796Job OverviewPilot Freight Services is seeking a dedicated Customer Service 3 agent to join our team. This role is essential in ensuring our clients receive top-notch service and support.Position Summary:The Customer Service 3 agent is tasked with managing incoming calls and...
-
Customer Support Specialist
3 weeks ago
Marquand, Missouri, United States Companalyst Full timePosition Overview:As a Customer Support Specialist at Companalyst, you will play a vital role in ensuring customer satisfaction and providing assistance regarding our offerings.Key Responsibilities:Deliver detailed information about our products and services to clients.Respond to customer inquiries and resolve issues through various communication...
-
Customer Support Specialist
3 weeks ago
Marquand, Missouri, United States Companalyst Full timePosition Overview:As a Customer Support Specialist at Companalyst, you will play a vital role in delivering exceptional service to our clients.Offer detailed information regarding our offerings and solutions to clients.Respond to client inquiries and resolve issues through various communication channels.Achieve service level objectives and manage call volume...
-
Customer Support Specialist
3 weeks ago
Marquand, Missouri, United States Companalyst Full timePosition Overview:As a Customer Support Specialist at Companalyst, you will play a vital role in delivering exceptional service to our clients.Offer detailed information regarding our products and services to clients.Respond to client inquiries and resolve issues through various communication channels.Achieve service performance metrics and manage call...
-
Insurance Customer Support Specialist
3 weeks ago
Marquand, Missouri, United States OneAmerica Full timeInsurance Customer Support Specialist - RemoteJob Category: Operations in Force Requisition Number: CONTA003515Position OverviewAt OneAmerica, we are committed to fulfilling our promises to customers during their most critical times. We recognize that each individual, employee, family, and business we engage with has distinct personal and financial...
-
Service Support Specialist
1 week ago
Marquand, Missouri, United States PT Holdings LLC Full timeJob Summary:We are seeking a highly skilled and detail-oriented Service Support Specialist to join our team at PT Holdings LLC. As a key member of our operations team, you will be responsible for providing exceptional customer service, managing warehouse operations, and ensuring seamless logistics.Key Responsibilities:Warehouse Operations: Ensure accurate...
-
Insurance Customer Support Specialist
3 weeks ago
Marquand, Missouri, United States Staff My Agency Full timeJoin our team at Staff My Agency as a Licensed Insurance Customer Service Specialist. We are seeking a dedicated and compassionate individual to enhance our customer service operations. This is a full-time role centered around delivering exceptional service for a reputable insurance agency.Key Qualifications:Current or recent experience in insurance customer...
-
Technical Customer Support Specialist
3 weeks ago
Marquand, Missouri, United States Heritage Environmental Services Full timeHeritage Environmental Services Job OverviewBecome a part of our dedicated team at Heritage Environmental Services as a Technical Customer Support Specialist. In this position, you will be tasked with evaluating and selecting suitable facilities for waste stream approvals, ensuring alignment with client requirements, safety standards, profitability, and...
-
Athletic-Focused Customer Support Specialist
3 weeks ago
Marquand, Missouri, United States Pinakle Full timePosition Overview:In the role of Athletic-Focused Customer Support Specialist, you will be essential in ensuring the smooth functioning of our customer service and sales division. Your primary aim will be to devise and execute strategies that elevate customer experience, uphold company values, and motivate team members to enhance customer loyalty and...
-
Customer Service Representative
15 hours ago
Marquand, Missouri, United States Service Partners Full timeJob SummaryYour role as a Customer Service Representative at Service Partners will be to serve as the primary point of contact for our customers, providing timely and effective order support and product information. This is an excellent opportunity to leverage your exceptional communication skills and customer-centric approach to drive customer satisfaction...
-
Aviation Customer Support Specialist
2 weeks ago
Marquand, Missouri, United States Signature Aviation plc Full timeAviation Customer Support SpecialistCompany Name: Signature Aviation plcJob Type: Full-timeJob Status: OpenPosition Overview:The role of a Customer Support Specialist involves:1. Collaborating with team members to ensure a warm and welcoming atmosphere for all clients.2. Engaging with coworkers, clients, and visitors to meet service requirements effectively,...
-
Customer Support Specialist for Rental Housing
3 weeks ago
Marquand, Missouri, United States Leidos Full timePosition OverviewLeidos is seeking dedicated Customer Support Specialists for Rental Housing to join our FHA Resource Center team. This role is pivotal in assisting the US Department of Housing and Urban Development (HUD) to foster sustainable and inclusive communities through quality housing solutions.As a Customer Support Specialist, you will play a...
-
Customer Support Specialist for Rental Housing
3 weeks ago
Marquand, Missouri, United States Leidos Full timePosition OverviewLeidos is seeking a dedicated Customer Support Specialist for Rental Housing to join our FHA Resource Center team. This role is pivotal in assisting the US Department of Housing and Urban Development (HUD) in their mission to foster sustainable and inclusive communities.As a Customer Support Specialist, you will play a crucial role in...
-
Customer Support Specialist for Rental Housing
3 weeks ago
Marquand, Missouri, United States Leidos Full timePosition OverviewLeidos is seeking dedicated Customer Support Specialists for Rental Housing to join our FHA Resource Center team. This role is pivotal in assisting the US Department of Housing and Urban Development (HUD) to foster strong, sustainable, and inclusive communities.As a Customer Support Specialist, you will be instrumental in providing...
-
Service Desk Support Specialist
5 days ago
Marquand, Missouri, United States Anchor Point Technology Resources Full timeA leading technology solutions provider, Anchor Point Technology Resources, is seeking a skilled Service Desk Support Specialist to join their team. This hybrid role combines on-site and remote work, with one day of on-site work per week.**Job Responsibilities:**Deliver exceptional customer service to clients who contact the Service Center for assistance,...
-
Inside Sales and Customer Support Specialist
3 weeks ago
Marquand, Missouri, United States Applied Industrial Technologies Full timePosition Overview:We are seeking a dedicated Inside Sales and Customer Support Specialist to join our dynamic team. As a leading distributor in the fluid power industry, we pride ourselves on delivering exceptional service and solutions to our clients.Key Responsibilities:Engage with customers to understand their requirements and provide tailored...