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Customer Support Specialist

2 months ago

Marquand, Missouri, United States Inktel Direct Corporation Full time

Job Title: Delta Faucet Customer Support Specialist WFH

Job Summary:

We are seeking a highly skilled and customer-focused Delta Faucet Customer Support Specialist to join our team. As a key member of our customer support team, you will play a crucial role in providing exceptional service to our customers through inbound phone calls, emails, text, or chat.

Responsibilities:

  • Resolve customer inquiries via phone, email, text, or chat while updating internal computer applications and systems
  • Troubleshoot product issues using probing questions to determine root-cause and solve customer inquiries
  • Guide customers through faucet installation for both kitchen and lavatory products
  • Deliver superior customer service through first call resolution
  • Use Delta Faucet Company's customer relationship management tools to research inquiries and document customer interactions for consumer solutions
  • Maintain required product knowledge to deliver world-class customer service

Requirements:

  • Positive mindset and proven record of excellent attendance
  • Customer-first and resolution-focused for every phone call
  • High school GED required, college education a plus
  • Strong communication and attention to detail skillset
  • Customer service and call center experience preferred but not expected
  • Desire for growth and development with a growing company

What We Offer:

  • $15 per hour plus monthly bonus incentives
  • 100% virtual opportunity
  • Pay increase opportunities after 90 days, 180 days, 1 year, and 2 years

Equal Opportunity Employer: Inktel Direct Corporation is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.