Customer Support Specialist for Rental Housing

3 weeks ago

Marquand, Missouri, United States Leidos Full time

Position Overview

Leidos is seeking dedicated Customer Support Specialists for Rental Housing to join our FHA Resource Center team. This role is pivotal in assisting the US Department of Housing and Urban Development (HUD) to foster sustainable and inclusive communities through quality housing solutions.

As a Customer Support Specialist, you will play a crucial role in providing assistance to renters, tenants, and property managers by delivering essential resources and referrals tailored to their rental needs. Additionally, you will support homebuyers and homeowners with inquiries related to property acquisition and ownership. This position offers an excellent opportunity to deepen your understanding of HUD rental assistance programs and FHA mortgage offerings through ongoing training while delivering outstanding customer service.

Available Work Hours:

  • 9:30 am - 6:00 pm MT
  • 10:00 am - 6:30 pm ET
  • Bilingual (English and Spanish) preferred

Key Responsibilities:

  • Manage phone inquiries regarding multifamily rental assistance, including tenant concerns, adhering to established protocols.
  • Provide accurate information and resources to ensure exceptional customer service.
  • Utilize knowledge bases and follow Standard Operating Procedures (SOPs) to effectively address customer inquiries.
  • Document customer interactions in an internal database for record-keeping and quality assurance.

Qualifications Required:

  • High School diploma or GED certificate.
  • A minimum of 2 years of experience in property management.
  • At least 1 year of experience in a contact center or telephone customer service role.
  • Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation.

Preferred Qualifications:

  • Bilingual proficiency in English and Spanish, both verbal and written.
  • Experience with HUD-subsidized multifamily housing or public housing.
  • Familiarity with call center operations.

Benefits Offered:

  • Accrued Paid Time Off (PTO) according to company policy.
  • Ten paid holidays each year.
  • Comprehensive benefits starting from the first day of employment, including medical and dental insurance, 401K, and life insurance.
  • Opportunities for professional development through ongoing training.
  • Tuition reimbursement in accordance with company policy.
  • Gym membership reimbursement.
  • Access to Diversity and Inclusion Employee Resource Groups.

Leidos is a global leader in providing innovative solutions that enhance safety, health, and efficiency through technology and engineering. We are committed to fostering a culture of diversity and empowerment among our talented workforce.

Compensation for this role ranges from $18 to $20 per hour.

This position is governed by the Service Contract Act, ensuring compliance with minimum wage and health benefits requirements.

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