Insurance Customer Support Specialist
3 weeks ago
Join our team at Staff My Agency as a Licensed Insurance Customer Service Specialist. We are seeking a dedicated and compassionate individual to enhance our customer service operations. This is a full-time role centered around delivering exceptional service for a reputable insurance agency.
Key Qualifications:
- Current or recent experience in insurance customer service.
- Possession of an active Indiana Property and Casualty license.
If you possess a passion for customer engagement and have a keen understanding of client needs, we invite you to be part of our team. As a Customer Service Specialist, your role will be pivotal in fostering customer loyalty and improving the overall experience for our clients.
Core Responsibilities:
- Build and maintain strong customer relationships, ensuring follow-ups as necessary.
- Deliver prompt, accurate, and friendly service, addressing inquiries related to insurance availability, eligibility, coverage options, policy modifications, claims, and billing.
- Utilize a customer-centric, needs-based approach to inform clients about their insurance choices.
What We Offer:
- Competitive salary based on experience and licensing.
- Monthly incentives and annual bonuses.
- 401K profit-sharing plan.
- Paid time off, including vacation and personal/sick days.
- Valuable industry experience.
- Opportunities for professional growth and advancement within our agency.
Essential Requirements:
- Experience in customer service.
- Background in insurance.
- Exceptional communication skills, both written and verbal.
- Self-motivated and detail-oriented.
- Proactive problem-solving abilities.
- Ability to work collaboratively in a team setting.
- Competence in assessing customer needs and conducting effective interviews.
- Strong relational skills with clients.
- Active Indiana Property and Casualty license.
This position is with an independent contractor agent and not directly with an insurance company. Employees must successfully complete any required licensing and training programs.
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