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Athletic-Focused Customer Support Specialist

2 months ago

Marquand, Missouri, United States Pinakle Full time

Position Overview:

In the role of Athletic-Focused Customer Support Specialist, you will be essential in ensuring the smooth functioning of our customer service and sales division. Your primary aim will be to devise and execute strategies that elevate customer experience, uphold company values, and motivate team members to enhance customer loyalty and satisfaction.

Core Responsibilities:

  • Facilitate initiatives that propel team performance towards achieving business objectives
  • Assist the customer service and sales division in meeting operational benchmarks
  • Recruit and onboard new customer service and sales personnel
  • Evaluate work to guarantee quality and promptness
  • Address escalated customer service issues
  • Promote actions that contribute to heightened customer satisfaction