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Customer Support Specialist for Rental Housing

2 months ago

Marquand, Missouri, United States Leidos Full time

Position Overview

Leidos is seeking dedicated Customer Support Specialists for Rental Housing to join our FHA Resource Center team. This role is pivotal in assisting the US Department of Housing and Urban Development (HUD) to foster strong, sustainable, and inclusive communities.

As a Customer Support Specialist, you will be instrumental in providing assistance to renters, tenants, and property managers by offering valuable resources and referrals tailored to their rental needs. Additionally, you will support homebuyers and homeowners with inquiries regarding the purchasing and ownership of homes. This position offers an excellent opportunity to gain insights into HUD rental assistance programs and FHA mortgage initiatives through ongoing training while delivering outstanding customer service.

Available Work Hours:

  • 9:30 am - 6:00 pm MT
  • 10:00 am - 6:30 pm ET
  • Bilingual candidates (English and Spanish) are encouraged to apply.

Key Responsibilities:

  • Responding to phone inquiries related to multifamily rental assistance, including tenant concerns, while adhering to established procedures.
  • Providing accurate information and resources to ensure exceptional customer service.
  • Utilizing a knowledge base and following Standard Operating Procedures (SOPs) to effectively address customer inquiries.
  • Documenting customer interactions in an internal database for tracking and quality assurance.

Qualifications for Success:

  • Proficiency in navigating multiple computer systems and applications, utilizing search tools to assist clients.
  • Excellent time management skills and a strong sense of reliability.
  • Experience with Microsoft Office Suite (Outlook, Word, Teams).
  • Strong written and verbal communication skills, including professional phone etiquette.
  • Typing speed of at least 40 words per minute.

Mandatory Requirements:

  • High School diploma or equivalent (GED).
  • A minimum of 2 years of experience in property management.
  • At least 1 year of experience in a contact center or telephone customer service role.
  • Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation.

Preferred Qualifications:

  • Bilingual proficiency (English and Spanish), both verbal and written.
  • Experience with HUD-subsidized multifamily housing or public housing systems.
  • Familiarity with call center operations (Omnichannel).

Employee Benefits:

  • Accrued Paid Time Off (PTO) in accordance with Leidos policy.
  • Ten paid holidays each year.
  • Comprehensive benefits available from the first day of employment, including medical and dental insurance, 401K, Life, AD&D, and Voluntary Disability plans.
  • Continuous training opportunities for professional growth.
  • Tuition reimbursement available per Leidos policy.
  • Gym membership reimbursement.
  • Participation in Diversity and Inclusion Employee Resource Groups.

Leidos is a global leader in delivering innovative solutions that enhance safety, health, and efficiency through technology, engineering, and science. We are committed to fostering a culture of innovation and growth by empowering our diverse workforce.

Compensation: The hourly wage for this position ranges from $18 to $20.

This role is subject to the Service Contract Act, ensuring compliance with minimum wage and health and welfare benefits requirements.