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Customer Service Representative

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Irvine, California, United States Johnson Service Group (IL) Full time
Job Summary

Under the direction of the Senior Supervisor, Customer Service, the bilingual Child Care Providers United (CCPU) customer service representative provides consultive telephonic and web-based assistance to Child Care Providers, Agents, and Enrollment Services. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Provide consultive telephonic and web-based assistance to Child Care Providers, Agents, and Enrollment Services
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Collaborate with internal teams to resolve complex customer issues
  • Develop and maintain knowledge of CCPU products and services
  • Meet or exceed performance metrics and quality standards
Requirements
  • Bilingual proficiency in English and Spanish
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team