Service Operations Leader

2 weeks ago


MagstattleBas, Grand Est, United States Ingersoll Rand Full time
Company Overview:
Ingersoll Rand is a Fortune 500 organization dedicated to enhancing lives through innovative solutions. We prioritize diversity and inclusion, ensuring our workforce reflects the communities we serve.

As an equal opportunity employer, we provide fair consideration to all qualified candidates, regardless of various characteristics protected by law.


Position Summary:
The Service Operations Leader is responsible for overseeing the local service department within the compressed air commercial sector, ensuring the complete lifecycle management of equipment to deliver outstanding customer satisfaction.

This role involves collaborating with the sales team to expand business opportunities, coordinating service operations, and leading a team of Service Technicians who are tasked with the installation, repair, and maintenance of various air compressor systems.


Key Responsibilities:
  • Attract, mentor, and develop service personnel to foster a high-performing team.
  • Implement continuous improvement initiatives through performance management and technical training.
  • Work closely with service coordination to ensure efficient customer response and technician readiness.
  • Balance customer demands for emergency repairs, routine maintenance, and upgrades.
  • Collaborate with sales to enhance service agreements and support business growth.
  • Manage financial aspects of the service department, ensuring timely invoicing and budget adherence.
  • Establish and uphold standard service processes to enhance customer experience.
  • Maintain accurate inventory management and compliance with safety regulations.
  • Provide training to ensure adherence to safety and productivity standards.

Qualifications:
  • Associate's Degree required; Bachelor's degree in a relevant field preferred.
  • Minimum of 3 years of experience in an industrial sales environment.
  • Proven experience in team management and development.
  • Valid driver's license with a clean driving record.
  • Physical capability to perform hands-on tasks as required by the role.

Core Competencies:
  • Proficient in Microsoft Office and basic computer applications.
  • Strong verbal and written communication skills.
  • Exceptional customer service abilities, including conflict resolution and negotiation.

What We Offer:

At Ingersoll Rand, we foster a culture of personal accountability and community responsibility. Our comprehensive benefits package is designed to support your health and well-being, including medical, dental, and vision coverage, as well as wellness programs.

We also offer life insurance, a robust 401(k) plan, paid time off, and employee stock grants, among other benefits. These offerings reflect our commitment to empowering you to thrive both at work and in your personal life.



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