Sales Support Representative
2 weeks ago
Position: Customer Service Representative / Inside Sales
Company Overview: Join a leading global distributor in the industrial sector, recognized for our commitment to quality and customer satisfaction. We partner with over 4,000 top-tier manufacturers to deliver a wide range of innovative industrial products.
Role Overview: As a Customer Service Representative, you will play a crucial role in assisting our clients with their inquiries and needs. Your ability to build strong relationships through effective communication will be key to our success.
Key Responsibilities:
- Provide expert assistance to customers via phone and in-person interactions.
- Help clients obtain the necessary parts and solutions to meet their operational needs.
- Engage with customers to clarify requirements, conduct research, and recommend appropriate products.
- Achieve and surpass monthly sales targets while enhancing customer satisfaction.
- Prepare quotes and process orders efficiently.
- Deliver post-order support to ensure customer satisfaction.
- Physically assess specifications on a diverse range of products.
Qualifications:
- Minimum of 1 year of experience in inside sales or customer service, preferably in an industrial distribution environment.
- Strong mechanical and mathematical skills.
- Excellent written and verbal communication abilities.
- Proficient in organization and multitasking.
- Solid computer skills, particularly in Excel.
- High school diploma or equivalent required.
- Valid driver's license with a clean driving record.
- Experience with SAP or ERP systems is preferred.
- Knowledge of industrial distribution products and hydraulics is a plus.
Benefits:
As a valued member of our team, you will enjoy a comprehensive benefits package, including:
- Competitive base salary with bonus opportunities.
- Health, vision, and dental insurance.
- 401(k) plan with company matching.
- Paid time off for vacations, sick leave, and holidays.
- Tuition reimbursement for ongoing education.
- Personalized training and career development programs.
Join us in building a rewarding career with a leader in industrial distribution.
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