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Sales and Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our front desk sales team as a Sales and Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, promoting our Total Body Care services, and achieving sales goals.
Key Responsibilities- Greet and Engage with Clients
Meet and greet clients upon arrival, and provide a warm and welcoming experience.
Understand Client NeedsMeet with clients to understand their massage and skin care needs, and provide personalized recommendations for our services.
Stay Up-to-Date on Retail ProductsStay informed about our retail products and promotions, and provide expert advice to clients.
Promote Services and ProductsPresent information on our massage, stretch, and skin care services, as well as supporting retail products, to clients.
Achieve Sales GoalsMeet and exceed sales targets by promoting our services and products to clients.
Provide Excellent Customer ServiceAnswer phone calls, set appointments, and check clients in and out for their sessions, while maintaining a high level of customer satisfaction.
Communicate with ManagementKeep management informed of client concerns and follow manager's policies, procedures, and direction.
Embody the Massage Envy BrandUphold the Massage Envy brand's core values of optimism, gratitude, excellence, consistency, and empathy in all interactions with clients and colleagues.
Requirements- Strong Sales and Customer Service Skills
Proven ability to provide exceptional customer service and meet sales targets.
Excellent Communication SkillsStrong verbal and written communication skills, with the ability to effectively communicate with clients and colleagues.
Team PlayerAbility to work collaboratively as part of a team to achieve sales goals and provide exceptional customer service.
