Patient Intake Specialist
2 weeks ago
Cancer Specialists of North Florida is seeking a qualified Patient Intake Specialist to manage the influx of new patients at our bustling office. The Patient Intake Specialist plays a crucial role in coordinating all new patient appointments and necessary tests in a prompt and organized manner. This position acts as a vital link between patients and the healthcare team.
Key Responsibilities- Collects demographic and insurance details from all incoming patients, ensuring accurate documentation of insurance cards and identification.
- Enters new patient information into the system and meticulously prepares patient charts.
- Verifies insurance coverage and eligibility for all new patients, securing pre-authorizations for services as needed. Provides guidance to patients and families regarding their financial responsibilities and insurance benefits.
- Adds clarity to patient inquiries and concerns related to billing, making necessary adjustments to accounts.
- Facilitates financial arrangements with patients when required.
- Schedules appointments for new patients in accordance with physician protocols, managing cancellations and rescheduling as necessary.
- Documents all authorizations and correspondence related to referrals in patient records.
- Coordinates outpatient appointments and hospital admissions for new patients, ensuring all pre-certifications are obtained.
- Handles new patient referrals by gathering essential information, assigning patient account numbers, and scheduling appointments.
- Assists new patients in accessing community resources, including housing, transportation, and financial aid.
- Ensures a seamless transition for patients from the initial referral stage, confirming that all documentation meets clinical requirements.
- Performs additional duties as assigned.
This is a full-time role.
Qualifications- High School Diploma or Equivalent
- A minimum of one (1) year of experience in an office environment, preferably within a healthcare setting.
- Salary is based on experience and qualifications.
Cancer Specialists of North Florida is an equal opportunity employer and maintains a drug-free workplace.
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