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Client Services Coordinator

2 months ago

Deerfield Beach, Florida, United States Butterfly Effects Full time
About the Role

We are seeking a highly skilled and motivated Client Services Coordinator to join our team at Butterfly Effects. As a Client Services Coordinator, you will play a critical role in driving our company forward by providing exceptional customer service and ensuring a seamless experience for our clients.

Key Responsibilities
  • Client Communication: Respond to all client inquiries in a timely and professional manner, providing clear and concise information about our services and addressing any concerns or questions they may have.
  • Referral Development: Engage with internal and external resources to develop referral sources and client acquisition strategies, ensuring a steady flow of new clients for our services.
  • Service Coordination: Verify insurance coverage, upload verification of benefits, and start of care documents into our systems, ensuring that clients receive the services they need in a timely manner.
  • Client Engagement: Actively engage with clients to move them forward with services, providing a highly responsive and client-focused experience.
  • Scheduling: Schedule clients with our clinical staff to initiate ABA therapy, ensuring a smooth transition from intake to treatment.
  • Process Improvement: Collaborate with our Client Services Team to evaluate and modify processes, driving continuous improvement and excellence in client communication, referral source development, and new client acquisition.
  • Compliance: Adhere to all HIPAA guidelines and regulations, ensuring the confidentiality and security of client information.
Requirements
  • Strong Communication Skills: Possess excellent verbal and written communication skills, with the ability to communicate complex information in a clear and concise manner.
  • Professional Phone Manner: Demonstrate a positive and professional phone demeanor, with the ability to handle multiple calls and interactions simultaneously.
  • Attention to Detail: Possess strong attention to detail, with the ability to multitask and prioritize tasks effectively.
  • Knowledge of Systems: Have knowledge of Windows, Microsoft Office Suite, and CRM and EMR systems, with the ability to learn and adapt to new systems quickly.
  • Experience: Possess a minimum of 2 years of customer service, intake, or referral development experience, with a strong background in healthcare preferred.
About Us

Butterfly Effects is an Autism Specific Provider Group that implements a home and community-based services treatment model. Our treatment philosophy is grounded in the implementation science of Applied Behavior Analysis (ABA), Family-Centered Planning, Routines-Based Intervention, and family participation. We believe in providing services in the natural environment as early as possible, individualized for each child and family, and supporting the unique culture of each family.

We offer a competitive compensation and benefits package, including major medical, vision, dental, supplemental insurance programs, and a 401K. Relocation expense assistance is available for qualified applicants.