Administrative Operations Supervisor

2 weeks ago

Allentown, Pennsylvania, United States Spectrum Vision Full time
Job Overview

Position: Front Desk Supervisor


WHO WE ARE SEEKING

Spectrum Vision Partners (SVP) and OCLI Vision (OCLI) are dedicated to delivering exceptional eye care services to enhance the lives of our patients.

As a prominent management services team, SVP supports OCLI Vision, a leading multi-specialty ophthalmology network in the United States. Our distinctive approach and collaborative environment set us apart in the industry and in our patient care.

We are committed to fostering a positive workplace culture, focusing on team development and employee satisfaction.

We prioritize internal promotions and provide outstanding benefits and paid time off.


THE ROLE

We are in search of a dedicated and compassionate individual to fulfill the role of Front Desk Supervisor.

The Front Desk Supervisor will oversee the ongoing training and education of the administrative team regarding administrative program content and processes.

Your role will involve enhancing the administrative knowledge and expertise of the staff to ensure uniformity and excellence within the administrative department.


KEY RESPONSIBILITIES
  • Participate in the recruitment and selection process for new administrative personnel.
  • Assist in the formulation and documentation of policies.
  • Collaborate with external vendors, physicians, and internal administrative staff to facilitate educational initiatives.
  • Work in partnership across the organization to ensure effective communication and alignment on administrative training programs.
  • Facilitate the assignment of administrative mentors to new clinical staff for a smooth transition.
  • Support the annual review and revision of all administrative program workflows.
  • Identify and resolve performance challenges both technically and in user behavior.
  • Analyze and streamline departmental operations and procedures to optimize efficiency and physician productivity, maximizing output through effective staff scheduling and proficient use of relevant software applications.

QUALIFICATIONS FOR SUCCESS
  • A minimum of five (5) years of experience in a medical receptionist role.
  • Exceptional verbal and written communication abilities.
  • Comfortable managing sensitive patient information and medical records.
  • Able to collaborate effectively within a team environment.
  • Capable of delivering exceptional service to our patients.
  • Detail-oriented with strong analytical and problem-solving skills.
  • Basic computer proficiency and familiarity with Microsoft Office applications.
  • Experience with NextGen EMR system is advantageous.

ABOUT US

Our esteemed healthcare team is comprised of leading experts in ocular medicine.

Our senior management boasts over 200 years of collective experience in the eye care industry, collaborating with some of the most esteemed practices nationwide.

While our providers are equipped to diagnose and treat complex ocular, oculoplastic, and retinal conditions, we also excel in delivering care for patients across all age groups.

We cultivate lasting relationships with our patients.

With nearly 1,400 employees, we support over 50 clinic locations, five state-licensed ambulatory surgery centers, and more than 110 surgeons, doctors, and other medical professionals.

Our brands include OCLI Vision, Island Eye Surgi-center, New Vision Cataract Center, AIO, among others.

At Spectrum Vision Partners, we are committed to promoting diversity and fostering an inclusive workplace, which is essential to our success.

We strive to create an environment where individuals are neither advantaged nor disadvantaged based on their backgrounds.

We are an equal opportunity employer, ensuring fairness regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.

We uphold a commitment to maintaining a bias-free environment where harassment is not tolerated, respecting cultural diversity and adhering to the laws of the regions in which we operate.

We expect our business partners, suppliers, clients, and all team members to share in these commitments.

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