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Administrative Operations Supervisor

2 months ago

Allentown, Pennsylvania, United States Spectrum Vision Full time
Job Overview

Position: Front Desk Supervisor


WHO WE'RE SEEKING

Spectrum Vision Partners (SVP) and OCLI Vision (OCLI) collaborate to deliver exceptional eye care services, enhancing the quality of life for our patients.

As a part of our management services team, SVP supports OCLI Vision, a prominent multi-specialty ophthalmology network in the United States. Our distinctive approach and cooperative culture set us apart in the industry and in our patient care.

We are committed to nurturing our workplace culture through thoughtful hiring practices, focusing on team development and employee satisfaction.

We prioritize internal promotions and provide excellent benefits and paid time off.


THE ROLE

We are in search of a dedicated and compassionate individual to fulfill the role of Front Desk Supervisor.

The Front Desk Supervisor will oversee the ongoing training and education of the administrative personnel regarding program content and operational processes.

Your role will involve enhancing the administrative knowledge and expertise of the staff to maintain consistency and quality across the administrative department.


KEY RESPONSIBILITIES
  • Participate in the recruitment and selection process for new administrative personnel.
  • Assist in the development and documentation of policies.
  • Coordinate educational opportunities with external vendors, physicians, and internal staff.
  • Collaborate across the organization to ensure effective communication and alignment in administrative training initiatives.
  • Facilitate the assignment of administrative mentors to new clinical staff for a smooth transition.
  • Assist in the annual review and revision of all administrative workflows.
  • Identify and address performance issues, both technical and behavioral.
  • Analyze and organize departmental operations and procedures to enhance efficiency and physician productivity, optimizing staff scheduling and software utilization.

QUALIFICATIONS
  • A minimum of five (5) years of experience in a medical receptionist role.
  • Strong verbal and written communication skills.
  • Ability to manage sensitive patient information and medical records with discretion.
  • Proficient in collaborative teamwork.
  • Capable of delivering exceptional service to patients.
  • Detail-oriented with robust problem-solving abilities.
  • Basic computer skills and familiarity with Microsoft Office applications.
  • Experience with NextGen EMR system is advantageous.

ABOUT US

Our esteemed healthcare team is comprised of leading experts in ocular medicine.

Our senior management boasts over 200 years of collective experience in the eye care industry, collaborating with some of the most esteemed practices nationwide.

While our providers are equipped to diagnose and treat complex ocular conditions, we are also dedicated to offering care throughout the patient lifecycle.

We foster enduring relationships with our patients.

With nearly 1,400 employees, we operate over 50 clinic locations and five state-licensed ambulatory surgery centers, supported by more than 110 surgeons, doctors, and medical professionals.

Our brands include OCLI Vision, Island Eye Surgi-center, New Vision Cataract Center, AIO, among others.

At Spectrum Vision Partners, we are committed to cultivating diversity and fostering an inclusive workplace, recognizing that these values are essential to our success.

We strive to create an environment where all individuals are treated equitably, regardless of their background.

We are an equal opportunity employer, upholding a commitment to a bias-free workplace where harassment is not tolerated, and we respect cultural diversity in compliance with applicable laws.

We expect our business partners, suppliers, clients, and all team members to share in this commitment.