Administrative Operations Leader

1 week ago

Allentown, Pennsylvania, United States Spectrum Vision Full time
Job Overview

Position: Front Desk Supervisor


WHO WE ARE SEEKING

Spectrum Vision Partners ("SVP") and OCLI Vision ("OCLI") collaborate to deliver exceptional eye care services, enhancing the quality of life for our patients.

As a management services team, SVP supports OCLI Vision, one of the largest multi-specialty ophthalmology networks in the United States. Our distinctive model and cooperative culture set us apart in the industry and in our patient services.

We are committed to cultivating our culture through careful hiring practices, focusing on team building and employee satisfaction.

We prioritize internal promotions and provide excellent benefits and paid time off.


THE ROLE

We are in search of a dedicated and compassionate individual to fill the role of Front Desk Supervisor.

The Front Desk Supervisor is tasked with the ongoing training and education of the administrative team regarding program content and processes.

Your role will involve developing and enhancing the administrative knowledge and skills of the staff to ensure consistency and high-quality service across the department.


KEY RESPONSIBILITIES
  • Participate in the recruitment and selection process for new administrative personnel.
  • Assist in the formulation and documentation of policies.
  • Coordinate educational opportunities with external vendors, physicians, and internal staff.
  • Collaborate across the organization to ensure effective communication and alignment in administrative training initiatives.
  • Facilitate the assignment of administrative mentors to new clinical staff for a smooth transition.
  • Assist in the annual review and revision of all administrative workflows.
  • Identify and address performance challenges, both technical and behavioral.
  • Analyze and organize departmental operations and procedures to enhance efficiency and physician productivity, optimizing staff scheduling and software utilization.

QUALIFICATIONS FOR SUCCESS
  • A minimum of five (5) years of experience in a medical receptionist role.
  • Strong verbal and written communication abilities.
  • Comfortable managing sensitive patient information and medical records.
  • Able to work collaboratively and effectively within a team environment.
  • Capable of delivering exceptional service to patients.
  • Detail-oriented with robust problem-solving skills.
  • Basic computer proficiency and familiarity with Microsoft Office applications.
  • Experience with NextGen EMR system is advantageous.

ABOUT US

Our esteemed healthcare team is comprised of leading experts in ocular medicine.

Our senior management team boasts a combined 200 years of experience in the eye care industry, collaborating with some of the most recognized practices nationwide.

While our providers are equipped to diagnose and treat complex ocular, oculoplastic, and retinal conditions, we also excel in delivering care to patients of all ages.

We build enduring relationships with our patients.

With nearly 1,400 employees, we support over 50 clinic locations, five state-licensed ambulatory surgery centers, and more than 110 surgeons, doctors, and other medical professionals.

Our brands include OCLI Vision, Island Eye Surgi-center, New Vision Cataract Center, AIO, among others.

At Spectrum Vision Partners, we understand that fostering diversity and creating an inclusive work environment is essential to our success.

We strive to create a workplace where individuals are not disadvantaged or advantaged based on their backgrounds.

We are committed to equal opportunity employment, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.

We uphold a bias-free environment where harassment is prohibited, respecting cultural diversity and adhering to the laws governing our operations.

We expect our business partners, suppliers, clients, and all team members to share in these commitments.

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