Healthcare Customer Service Specialist

2 weeks ago

Augusta, Maine, United States MaineGeneral Health Full time

Job Overview

As a vital member of our healthcare team, the Healthcare Customer Service Specialist plays a crucial role in ensuring a positive experience for our patients and visitors. This position involves a variety of responsibilities aimed at supporting the clinical staff and enhancing patient satisfaction.

Key Responsibilities:

  • Welcome patients and guests with a friendly and professional attitude.
  • Manage incoming calls, providing essential information or directing inquiries to the relevant departments.
  • Execute various administrative tasks to assist the clinical team, promoting efficient operations.
  • Organize and oversee appointment scheduling through our electronic booking system.
  • Confirm insurance coverage and secure necessary authorizations when required.
  • Process payments, including co-pays and deductibles, and guide patients to financial advisors as needed.
  • Accurately input and maintain patient demographics, billing, and clinical data in the registration system.
  • Manage medical referrals and follow-up procedures, ensuring comprehensive patient care.
  • Support data entry tasks, ensuring precision and timeliness in all responsibilities.

Required Qualifications:

  • Strong analytical and problem-solving abilities.
  • Proficient in Microsoft Office applications.
  • Exceptional communication skills, both written and verbal.
  • Adaptability to changing priorities and flexibility in response to dynamic needs.
  • Keen attention to detail, particularly in managing referrals, follow-ups, and data entry.
  • Previous experience in customer service, medical office, retail, or similar roles that require multitasking and independent work is advantageous.

Work Schedule:

Full-time position with a commitment of 40 hours per week.

Job Classification:

Non-exempt position.

Employee Benefits:

At MaineGeneral Health, we prioritize the well-being of our employees, offering a comprehensive range of benefits designed to support physical, emotional, and financial health.

Physical Wellness:

  • Comprehensive health, dental, and vision plans along with wellness programs to promote a healthy lifestyle.
  • Generous parental leave policies.
  • A robust earned time off plan to ensure employees can take necessary breaks for holidays, family time, vacations, or personal care.

Emotional Wellness:

Access to an Employee Assistance Program for employees and their household members during challenging times.

Financial Wellness:

  • Employee discounts for services provided by MaineGeneral Medical Center.
  • Tuition reimbursement programs to support skill development and career advancement.
  • Matching contributions in retirement plans to help secure financial futures.
  • Insurance options to protect against unexpected income loss due to death, serious illness, or injury.
  • Short-term and long-term disability insurance to provide income replacement during periods of disability.

Career Development:

We are committed to the growth of our employees, offering various programs and resources to foster professional development and leadership skills.

Equal Opportunity Employer M/F/Vet/Disability

Assistive technologies are available to support our employees.

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