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Healthcare Customer Service Specialist
2 months ago
Job Overview
We are seeking a dedicated and compassionate individual to join our team as a Healthcare Customer Service Specialist. This role is essential in providing exceptional service to our patients and ensuring their experience is positive and supportive.
Key Responsibilities:
- Welcome patients and visitors with a friendly and approachable attitude.
- Manage incoming calls, offering necessary information or directing inquiries to the relevant departments.
- Execute various administrative tasks to assist the clinical team, promoting efficient operations.
- Organize and oversee appointment scheduling through our electronic booking system.
- Confirm insurance coverage and secure precertification/authorization as required.
- Process necessary payments, including co-pays and deductibles, and guide patients to financial advisors when appropriate.
- Ensure accurate entry and upkeep of patient demographic, billing, and clinical data in the registration system.
- Facilitate medical referrals and follow-up procedures, ensuring comprehensive patient care.
- Support data entry tasks, maintaining precision and timeliness in all responsibilities.
Required Qualifications:
- Strong analytical and problem-solving abilities.
- Proficient in Microsoft Office Suite.
- Outstanding interpersonal, written, and verbal communication skills.
- Ability to adapt and prioritize tasks swiftly in response to evolving needs.
- Keen attention to detail, particularly in managing medical referrals, follow-ups, and data entry.
- Previous experience in customer service, medical office settings, retail, or roles requiring multitasking and independent work is advantageous.
Work Schedule:
40 hours per week
Job Status:
Non-exempt
Employee Benefits:
At MaineGeneral Health, we prioritize the well-being of our employees, offering a comprehensive benefits package that supports physical, emotional, and financial health.
Physical Wellness:
- Comprehensive health, dental, and vision insurance along with wellness programs to promote a healthy lifestyle.
- Generous parental leave policies.
- A robust earned time off plan to ensure employees can take necessary breaks for holidays, family time, vacations, or personal care.
Emotional Wellness:
Our Employee Assistance Program is available to support employees and their families during challenging times.
Financial Wellness:
- Employee discounts for services at MaineGeneral Medical Center.
- Tuition reimbursement programs to encourage skill development and career advancement.
- Retirement plans with company-matching contributions to help secure your financial future.
- Insurance options to protect against unexpected loss of income due to serious health issues.
- Short-term and long-term disability insurance to provide income support during periods of incapacity.
Career Development:
We are committed to fostering the growth of our employees through various leadership-supported programs and learning resources tailored to every stage of professional development.
Equal Opportunity Employer M/F/Vet/Disability Assistive technologies are available. Application assistance for those requesting reasonable accommodation is provided.
