Customer Support Specialist

2 weeks ago


Augusta, Maine, United States Cutting Edge Training LLC Full time

Job Title: Customer Support Specialist - Part Time

Company Overview: Cutting Edge Training LLC is a prominent provider of innovative training solutions, dedicated to enhancing skills and knowledge across various industries.

Position Overview: As a Customer Support Specialist, you will play a vital role in delivering exceptional service to our clients. Your primary responsibility will be to assist customers with inquiries related to their accounts, training programs, and service-related questions.

Key Responsibilities:

  • Deliver top-notch support to customers by addressing general inquiries regarding account status, training sessions, and technical assistance.
  • Handle a significant volume of incoming calls, providing accurate and timely information to customer queries.
  • Collaborate with the Customer Service team to ensure customer satisfaction and exceed service expectations.
  • Provide constructive feedback to the organization regarding service issues or customer feedback.
  • Maintain accurate records of customer interactions and account details in the CRM system.
  • Take ownership of tasks and responsibilities, ensuring follow-through on assignments.
  • Communicate effectively with customers using professional telephone etiquette and strong writing skills.
  • Demonstrate excellent interpersonal skills, maintaining professionalism in challenging situations.
  • Contribute to team objectives and perform additional duties as required.

Qualifications:

  • Education: High School Diploma required; Associate's degree preferred.
  • Experience: 0-2 years of relevant experience.
  • Skills: Proficient in Microsoft Office Suite and CRM systems.
  • Ability to quickly learn new software and systems.

Equal Opportunity Statement: Cutting Edge Training LLC is committed to providing equal employment opportunities to all applicants and employees, regardless of race, color, religion, gender, age, national origin, military status, veteran status, disability, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.



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