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Customer Support Specialist

2 months ago

Augusta, Maine, United States Cutting Edge Training LLC Full time

Job Title: Customer Support Specialist - Part Time

Company Overview: Cutting Edge Training LLC is a prominent provider of innovative training solutions and educational resources. We are dedicated to enhancing customer experiences through our diverse offerings.

Position Overview: As a Customer Support Specialist, you will play a crucial role in delivering exceptional service to our clients. Your primary responsibility will be to assist customers with inquiries related to their accounts, order statuses, and product information.

Key Responsibilities:

  • Deliver high-quality support to customers by addressing inquiries regarding account activities, order statuses, and warranty details.
  • Handle a significant volume of incoming calls, providing accurate and timely information to customers.
  • Collaborate with the Customer Service team to ensure customer satisfaction and service excellence.
  • Report any service issues or customer feedback to the management team promptly.
  • Maintain detailed records of customer interactions in the CRM system.
  • Take ownership of assigned tasks and responsibilities.
  • Communicate effectively with customers using professional language and strong writing skills.
  • Demonstrate excellent interpersonal skills and remain calm in challenging situations.
  • Contribute to team objectives and undertake additional duties as required.

Qualifications:

  • Education: High School Diploma required; Associate's degree preferred.
  • Experience: 0-2 years of relevant experience.
  • Proficient in Microsoft Office Suite and CRM systems.
  • Ability to quickly learn new software and systems.

Equal Opportunity Statement: Cutting Edge Training LLC is committed to providing equal employment opportunities to all applicants and employees, regardless of race, color, religion, gender, age, national origin, military status, veteran status, disability, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.