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Customer Service Specialist

2 months ago

Augusta, Maine, United States AUGUSTA ENT PC Full time
Job Type:

Full-time

Position Overview:

This is a full-time, entry-level position within a dynamic healthcare organization.

About Us:

For over four decades, Augusta Aiken ENT & Allergy has been dedicated to delivering comprehensive specialty care to individuals of all ages. With multiple locations and a skilled team of physicians, we are committed to enhancing the well-being of our patients.

Key Responsibilities:

The initial patient interaction occurs in our call center. In this role, you will primarily engage with patients over the phone:

directing calls to the appropriate personnel, scheduling appointments while ensuring accurate patient demographic and insurance details are recorded in the electronic medical records (EMR), and acting as a communication bridge between physicians and referring facilities.


Ideal Candidate Profile:

We seek a personable individual with exceptional communication and customer service abilities, who is reliable, detail-oriented, and proficient with computers. The candidate should be capable of multitasking and adhering to all organizational policies. Must be trainable and able to work without a cellphone in hand.

Required Skills and Qualifications:

  • Excellent verbal communication skills to interact effectively with patients over the phone
  • Proficient in computer usage, strong data entry skills, and meticulous attention to detail
  • Prior experience in customer service
  • Able to thrive in a collaborative team environment
  • Punctual and reliable
  • Capability to remain seated at a desk and converse on the phone for extended periods
  • Must successfully pass a background check and drug screening

Employee Benefits:

We provide a comprehensive benefits package for full-time employees and their families, including insurance options, a 401(k) plan, generous paid time off, and paid holidays.

Work Schedule:

Monday to Friday, with no weekend or major holiday shifts.