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Healthcare Customer Service Specialist
2 months ago
Job Overview
We are seeking a dedicated Healthcare Customer Service Specialist to join our team at MaineGeneral Health. This role is pivotal in ensuring that our patients receive exceptional service and support throughout their healthcare journey.
Key Responsibilities:
- Welcome patients and visitors with a friendly and professional attitude.
- Manage incoming calls, providing essential information or directing inquiries to the relevant departments.
- Execute various administrative tasks to assist the clinical team, promoting efficient operations.
- Organize and oversee appointment scheduling through our digital management system.
- Confirm insurance coverage and secure necessary authorizations when required.
- Process payments, including co-pays and deductibles, and guide patients to financial advisors as needed.
- Accurately input and maintain patient demographic, billing, and clinical data in our registration system.
- Manage medical referrals and follow-up processes, ensuring comprehensive patient care.
- Support data entry tasks, ensuring precision and promptness in all activities.
Required Qualifications:
- Strong analytical and problem-solving abilities.
- Proficient in Microsoft Office Suite.
- Excellent communication skills, both written and verbal.
- Adaptability to changing priorities and flexibility in a dynamic environment.
- Keen attention to detail, particularly in managing referrals and data entry.
- Previous experience in customer service, medical office settings, retail, or similar roles that require multitasking and independent work is advantageous.
Work Schedule:
Full-time position with a commitment of 40 hours per week.
Job Classification:
Non-exempt position.
Employee Benefits:
At MaineGeneral Health, we prioritize the well-being of our employees by offering a comprehensive benefits package that supports physical, emotional, and financial health.
Physical Wellness:
- Comprehensive health, dental, and vision plans, along with wellness programs to promote a healthy lifestyle.
- Generous parental leave for new parents.
- A robust earned time off plan to ensure employees can take necessary breaks for holidays, family time, vacations, or personal care.
Emotional Wellness:
Access to an Employee Assistance Program for support during challenging times, available to employees and their families.
Financial Wellness:
- Employee discounts for services provided by MaineGeneral Medical Center.
- Tuition reimbursement programs to support skill development and career advancement.
- Company-matching contributions in retirement plans to help employees save for the future.
- Insurance options to safeguard against loss of income due to unforeseen circumstances.
- Short-term and long-term disability insurance to provide financial support during periods of inability to work.
Career Development:
We are committed to fostering the growth of our employees through various leadership-supported programs and resources tailored for professional development.
Equal Opportunity Employer:
MaineGeneral Health is an equal opportunity employer, welcoming applicants from all backgrounds and experiences. We are dedicated to providing reasonable accommodations for those who need assistance during the application process.
