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Customer Service Lead
2 months ago
Job Summary:
National HealthCare Corporation is seeking a highly motivated and experienced Retail Store Manager to lead our retail stores and donation sites to achieve their overall goals. As a Retail Store Manager, you will be responsible for opening/closing the store, managing register efficiency, achieving daily production goals, providing excellent customer service, and developing associates.
Key Responsibilities:
- Implement strategies to achieve sales and production goals that make your store successful.
- Manage and motivate a team of associates to create a customer-centric store and donation environment.
- Train, develop, and coach associates to reach their potential as highly productive and collaborative team members.
- Coordinate the proper rotation of goods in the store to ensure a continuous flow of new merchandise.
- Assist with the hiring process of associates, including phone screens, interviews, new hire orientations, and training as needed.
- Function as a service experience leader, ensuring that every customer interaction is positive and memorable.
Requirements:
- Proven track record of success in retail management, with a focus on sales growth and customer satisfaction.
- Excellent leadership and communication skills, with the ability to motivate and develop a team.
- Strong problem-solving and analytical skills, with the ability to interpret data and resolve issues.
- Ability to work independently, with minimal supervision, and make timely decisions.
- Knowledge of retail operations, including inventory management, pricing, and visual merchandising.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
About Us:
National HealthCare Corporation is a leading provider of healthcare services, with a commitment to delivering high-quality care to our patients and communities. We are dedicated to creating a positive and inclusive work environment, where our employees can grow and thrive.
